There are various support structures in place at university aimed at helping students with problems. These structures have been in place for a number of years and information about them can be found on the University website. A student with a problem can refer to one of the structures below depending on the nature of their problem.
Students Advisory Services (SAS)
Students who have problems related to the course they are following can make use of the services of the SAS. The office operates in close liaison with the Admissions and Records Office and the other offices of the Registrar. For more information click
here or call Albert Debono on 2340 2034 or
send an email.
Kunsill Studenti Universitarji (KSU)
KSU's Education Office is at the forefront of student's complaint handling. Students may contact KSU by
email should they require advice or for KSU to possibly deal with a complaint. KSU's Education Office also allows for complaints to be forwarded anonymously. The anonymous complaint form is available
online. Since students do not provide any information for KSU to establish a contact, feedback in such cases is very limited. Anonymous Complaint status updates might be published on
KSU's Education Office blog.
Focal Persons
Focal Persons are lecturers who have volunteered to discuss problems dealing with the Students’ Charter with the students concerned and help the student find a solution to his or her problem. The Focal Person can refer the problem to the Students’ Charter Committee if the problem cannot be solved at a faculty level.
Students' Charter Committee
The brief of the Students’ Charter Committee is to safeguard the rights of the student and to make students more aware of their responsibilities. KSU members sit on this committee. More information can be obtained either from
here or from the KSU. To contact the committee conact Ms Ruth Zammit on 2340 2553 or send an
email.
ACCESS – Disability Support Unit (ADSU)
Students experiencing problems due to physical or cognitive problems can seek help from this unit which works closely with the Access Disability Support Committee. If more information is required click
here or contact Ms Marchita Mangiafico on 2340 2557 or by
email.
Sexual Harassment Committee
Students who are experiencing sexual harassment, be it verbal or physical can seek help form the Sexual Harassment Committee. One can obtain more information by accessing the
website.
Chaplaincy
The chaplaincy offers the services of both lay pastoral assistants as well as priests should students be experiencing problems of a spiritual nature. More information can be obtained from
here or by phoning Rev. Michael Bugeja on 2340 2341.
Counselling Services
Personal counselling is provided for students experiencing problems of a more personal nature. Appointments can be made with the Unit by phoning 2340 2235. For more information click
here.
Pro-Rector's Office If a student has not found help from any of the above bodies, they can make an appointment with the Pro-Rector for Students and Institutional Affairs. To make an appointment please contact Ms Ruth Zammit on 2340 2553 or send an
email.
University Ombudsman
Should the student feel that he or she has not been treated fairly, they can lodge a formal complaint to the
University Ombudsman, Professor Charles Farrugia. He can be contacted through Ms Marisa Zammit on 21246861 or
email.
