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Attention: IT Services Opening Hours

31 May 2017

Following the Newspoint notice about exams during the election weekend, on Monday 5th June, IT Services Open Access areas and Helpdesk will be open at 0700hrs, for those students who opt to turn up early on campus.

Normal opening hours will resume on Tuesday 6th June.

Ransomware Alert (WannaCry)

22 May 2017

This notification does not apply to centrally-managed computers (e.g. SIMS, Corporate, and IT Services workstations).

You may be aware of recent news reports of ransomware attacks on many computer systems around the world. The latest ransomware called WannaCry has affected computers that had not been properly patched or those that were running old operating systems.  

Computers running a currently supported Windows Operating System (Win 7, 8.1 & 10) can be protected by ensuring that they are updated with the latest security updates. Microsoft has also released an emergency security patch update for old and unsupported versions of Windows (Win XP, Vista, 8, Win Server 2003 & 2008 Editions).

More information about ransomware and best practices to counter ransomware.

For assistance please contact the IT Services Helpdesk.

Opening Hours - Easter Recess

03 Apr 2017

During the Easter Recess (Mon 10 April – Sun 23 April), the IT Services Reception, Helpdesk & Open Access will open from:

Monday to Friday

IT Services Reception, Helpdesk & Open Access will be closed on:

  • Tue 11 April
  • Fri 14 April (Public Holiday)

Normal opening hours will resume on Monday 24 April 2017.

AIMS Scheduled Maintenance

16 Mar 2017

IT Services and AIMS Office will be carrying out maintenance work on AIMS on Monday 20 March 2017 from 1715hrs until 1800hrs. Please ensure that you log out of AIMS before the maintenance work has started.

Whilst we apologise for any inconvenience this may cause, we will do our best to complete our work in the least time possible.

Ransomware & Data Backups

10 Mar 2017

Recently there were new reports of computers infected by a dangerous virus called 'ransomware'. This virus encrypts ('scrambles') data files on the infected computer's local hard drive and mapped network drives that the computer can access, including data in USB drives and external hard drives connected to the computer. The owners of infected computers are typically informed via a pop-up window that they can retrieve their data files after paying money (the ransom) for the decryption key.

Your computer can be infected by ransomware when you:

  • open a malicious attachment in an email
  • click on a malicious link in an email, instant message, social networking site or other website
  • visit dubious websites
  • open infected macros in application documents (word processing, spreadsheets etc.)
  • connect infected USB devices (e.g. memory sticks, external hard drives, MP3 players)
  • insert infected CDs/DVDs into your computer.

The only way to avoid losing data is to regularly back up all your data on a USB-connected device. However, it is important that you unplug the USB device after you back up your data.
You can also back up your data on Google Drive that can also keep multiple versions of data files. Other recommendations that can minimise the risk of infection include:

  • Do not reply to, or click on links in unsolicited or spam emails from companies or individuals you do not recognise
  • Avoid illegal or disreputable websites
  • Ensure that your Avira antivirus software is regularly updating.

If your computer gets infected:

  • Switch off your computer immediately if you notice strange pop-up dialog boxes or other symptoms, such as file names changing colour. Turning off your computer reduces the number of files that you might lose.
  • Do not connect any backup devices with the infected computer, as the virus will also encrypt your backups, making them unusable.
  • Do not pay the ransom. There are no guarantees that you would get your files back even if you do pay the ransom.
  • Contact the IT Helpdesk (t. 2340 4112) to book your computer for inspection. Our staff can guide you through the next steps.

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