Computer lab attendants are the front-line of service to students and staff making use of IT Services labs. The lab attendant ensures that the lab environment is appropriate for users to complete their academic computer related tasks.

Lab attendants are expected to:   

• open and close the computer labs according to the IT Services schedule.
• be punctual for duty and keep to their assigned schedule diligently. They should make themselves available (provided that they do not have lectures) to replace other lab attendants who may be sick.
• switch on the workstations and air conditioners before opening the computer labs for users. The air conditioners must be maintained at the right temperatures. 
• maintain the arrangement of computer towers, TFTs, keyboards, mice and chairs in order at all times of the day.
• check and refill printers' paper trays. See that users do not tamper with printers or use their own paper. The printing area should be well organised.
• ensure that machines are in working order. Software and hardware problems that cannot be sorted by the lab attendants are to be reported via the IT Services Self-Service Portal. The e-mail should contain a description of the problem, what was done to try and solve it, and the current status of the problem.
• Be knowledgeable of services provided by IT Services and have gone through the website.
• Ensure that lab users are made aware of their presence and availability to help. Lab attendants are expected to respond promptly and courteously to user needs. Every effort must be made to answer a question or resolve a problem.
• ensure that all lab users observe IT Services rules. Eating, drinking and smoking are prohibited in the computer labs. 
• ensure that the noise level is kept to a minimum. Loud, obnoxious or unethical behaviour that distracts other users must be stopped.
• ensure that users do not tamper unnecessarily with hardware.
• switch off workstations and air conditioners before closing the computer labs. Chairs should be left in order. Flash-drives, CDs, books and any other materials that users may leave behind are to be deposited at IT Services Reception desk.
• inform the relevant person/s whilst signing out if the next lab attendant has not turned up at the end of the shift.
• inform IT Services Reception via IT Services Self-Service Portal or phone when they are sick or unavailable to perform duties. It is very important to inform IT Services as early as possible. Ideally by not later than two hours so IT Services would be able to find a replacement.