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  1. Why would I need to use VPN?
  2. I am going to purchase an Internet subscription to connect from home etc. Does IT Services provide advice about Internet subscriptions?
  3. Some Internet Service Providers (ISPs) offer Internet connections as part of a bundled package that may also include TV, fixed & mobile telephony etc. Can I subscribe to such a package and claim the Internet expenses through my personal ARF?
  4. What equipment do I need in order to have wireless Internet access (WiFi) at home?
  5. I have a wireless modem as part of my home Internet service. How can I confirm that my wireless connection is secure?
  6. I use my laptop at different locations. Do ISPs offer Internet subscriptions that can be used from different locations?
  7. Can I perform the installation of my Internet service?
  8. The ISP provided me with a username and password. Do I need to change the password?
  9. The ISP provided me with an email address as part of the Internet subscription. Do I use this for university-related communication?
  10. Can I seek assistance and support from IT Services with home Internet connectivity problems?
  11. Why do ISPs offer different download/upload speeds?
  12. I came across these terms: ‘download limit’, ‘unlimited download’ and ‘fair usage policies’.  What do these terms mean?
  13. How can I pay the Internet service through my personal ARF allocation? What procedure do I need to follow to claim expenses?


1. Why would I need to use VPN?

VPN enables users with a UM IT Account to remotely access specific services available only on the campus network as indicated by IT Services. You do not need VPN to access eSIMS, Library e-journals, the UM VLE etc. These can be accessed from any computer connected to Internet just like your students do from their homes etc.


2. I am going to purchase an Internet subscription to connect from home etc. Does IT Services provide advice about Internet subscriptions?

Yes. IT Services helpdesk staff can advise on the technical details of the various Internet offers available on the market. Once you decide on an Internet subscription, you can then visit the provider’s retail outlet to purchase this. You are encouraged to contact IT Services helpdesk and set an appointment to discuss the Internet offers.

3. Some Internet Service Providers (ISPs) offer Internet connections as part of a bundled package that may also include TV, fixed & mobile telephony etc. Can I subscribe to such a package and claim the Internet expenses through my personal ARF?

If you are eligible for ARF, you can subscribe to such a package and claim the Internet expenses through your personal ARF (refer to FAQ 13 for more information about ARF claims). You are encouraged to seek technical advice from IT Services helpdesk about the Internet service included in such packages.


4. What equipment do I need in order to have wireless Internet access (WiFi) at home?

In order to have wireless Internet access, you need a wireless modem or a wireless router which connects to your modem (if the latter does not have wireless capability). ISPs offer wireless modems with Internet subscriptions. Furthermore, you require a computer (or laptop) with built-in wireless capabilities. Alternatively, you can purchase a wireless network adapter which connects to your computer.

It is very important to ensure that your wireless Internet connection is secure (refer to FAQ 5).


5. I have a wireless modem as part of my home Internet service. How can I confirm that my wireless connection is secure?

You are requested to contact IT Services helpdesk as soon as possible. We will guide you with the procedure to follow to apply the necessary security settings on your wireless modem etc. You may be asked to bring along your modem and wireless router to IT Services so we may ensure that these are configured securely.

You are strongly encouraged not to tamper with the security settings of your wireless modem prior to consulting IT Services. We do encourage you to familiarise yourself with our computer security guidelines.


6. I use my laptop at different locations. Do ISPs offer Internet subscriptions that can be used from different locations?

Yes. ISPs offer mobile (portable) Internet service. Typically, upon subscription, you will be provided with a wireless adapter which connects to your laptop via USB. It is important to note that this type of Internet service is dependent on the wireless network coverage of your provider.


7. Can I perform the installation of my Internet service?

Yes. Most ISPs provide user-friendly installation guides to assist new subscribers with setting up their home Internet connection. It is very important to ensure that your wireless connection is secure (refer to FAQ 5).


8. The ISP provided me with a username and password. Do I need to change the password?

Yes. The password provided by the ISP may be easily guessed by unauthorized persons. To help keep your account secure, you are strongly advised to change your password immediately. This is normally done online through the ISP’s account management web page.


9. The ISP provided me with an email address as part of the Internet subscription. Do I use this for university-related communication?

You are required to continue making use of your university email address (...@um.edu.mt) for all university-related communications. The email address provided by your ISP should be used for personal communication. You are encouraged to monitor this email address for any notifications sent by your ISP.


10. Can I seek assistance and support from IT Services with home Internet connectivity problems?

IT Services will offer you support on all IT matters related to your academic work at University including Internet connectivity issues with your ISP. When you experience an Internet connection problem, in the first instance you are advised to contact your provider. If you feel that the problem is not being given the required attention, you can contact IT Services helpdesk and we will assist as necessary.


11. Why do ISPs offer different download/upload speeds?

ISPs quote different download/upload speeds e.g. 4Mbps/512Kbps, 5Mbps/512Kbps etc. to meet different user needs. The download speed (e.g. 4Mbps, 5Mbps etc) is how quickly you can receive information such as reading email, browsing web pages, downloading content such as music and photos and buffer rate when streaming video. The upload speed (e.g. 512Kbps) is how quickly you can send an email or upload photos or video to a website like Facebook, Flickr or YouTube.


12. I came across these terms: ‘download limit’, ‘unlimited download’ and ‘fair usage policies’.  What do these terms mean?

ISPs may set a ‘download limit’ or quota to limit the volume of data in Gigabytes (GB) downloaded by the end user during a fixed period, usually a month. You will use your download quota to view web pages and receive emails etc. Downloading large graphic and audio files or video streams (e.g. YouTube videos) will use more of your download quota compared to viewing web pages or receiving emails. If you exceed your download limit, you might incur extra charges, or your ISP could limit or suspend your Internet service.

In theory, ‘unlimited download’ should mean that you can download as much as you want. Some ISPs offering ‘unlimited download’ may have a ‘fair usage policy’, which means that the ISP has the right to limit your broadband service if your downloads are excessive.


13. How can I pay the Internet service through my personal ARF allocation? What procedure do I need to follow to claim expenses?

Follow this link for information about the procedure to be followed to claim the expenses of Internet subscriptions through the ARF.

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Last Updated: 7 August 2017

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