The IT Services Auto-Reply facility enables you to send custom, automatic messages to your senders when you are unable to read your mail.

Typically your message should notify the sender/s that you are unable to read email and indicate the date when you will be able to send a reply email if needed. The following is a typical automatic message:

You can enable the auto-reply facility here. Type in the message text that you wish to send in response to incoming mail and set a date when the message will be automatically switched off.

Once the auto-reply facility is enabled, the IT Services server will send your message in response to incoming mail. The auto-reply message will be automatically turned off on the specified date. The auto-reply message text or date settings can be updated, or the facility deactivated, at any time.

Note that:

• If the same person sends several messages to you within a week, s/he will only receive a single copy of your auto-reply message.
• Only incoming mail directly addressed to you i.e. containing your address in the To: field, will generate the automatic message. The auto-reply message will not be sent if your address is in the cc: or bcc: field.
• Auto-reply messages are not generated for messages that are sent to you by mailing list administrators, mailer-daemon or postmaster.
• All the messages sent to you while auto-reply is enabled are held in your mailbox. You can read and reply to this mail at any time, even if the auto-reply is still on.
• Auto-reply messages are also generated if your IT Services email account is set to forward to another email address.