Tanya A. Sammut Bonnici
University of Malta
Msida, Malta
Phone: (356) 246081
Fax: (356) 245929
E-mail: SammutBonnici@mail.com

Joseph Sarkis
Graduate School of Management
Clark University
950 Main St.
Worcester, MA 01610
Phone: (508) 793-7659
Fax: (508) 793-8822
Email: jsarkis@clarku.edu

Keywords:  Performance Measurement, Telecommunications Industry, Case Study
Date:  September 1999

Abstract:

Developing performance measurement is a necessary element for the effective management of organisations. Performance measurement has been gaining in importance in both operations and management literature. In this paper an evaluation of the development and implementation of performance measures is presented. Investigation of the process from an actual organisational view-point provides insights into the advantages and disadvantages of a strategic activity-based development framework for performance measurement. General issues and implications for the management of performance measurement development and implementation provide some fundamental guidelines.