I forgot my username and/or password. What should I do?

You need to contact support staff at IT Services or you can check your User Identification and/or reset your password by following the underlying link:
http://www.its.um.edu.mt/labs/userid.html#forgot
By clicking on the above link, you will be able to reset your password and activate your University account.  SIMS Office staff is unable to deal with queries regarding username and passwords.
  

I do not have access to the Internet and thus cannot complete tasks online. Can I do it manually?

Online tasks cannot be performed on a paper form. If you do not have access to the Internet at home, you may access the Internet through computers available at IT Services.

What is the correct procedure for enrolment on eSIMS?

You just need to Login into your eSIMS account. On the main student page (front page) you will find various containers. The container for enrolment is named ‘Enrolment for Academic Year 20__/_’. Then just click on the ‘Proceed’ button available on the container.  You will then be directed to the welcome screen and may continue the process by following the step-by-step instructions.

I have already paid my course tuition fee. What is the purpose of enrolling online?

The purpose of enrolment is for students to confirm to the University that they will continue/will start attending their course. Payment of tuition fees does not automatically enrol students.

I completed the enrolment task but failed to receive a confirmation email - why?

You should login again on to eSIMS and go back to the enrolment task to check that you have completed all the required steps, including your agreement to comply with the University’s regulations and bye-laws. Unless all steps are followed until the final one, you would not have enrolled and this is why no confirmation email was sent.  When you complete your enrolment task successfully, you will not find the enrolment container on your eSIMS student main page.  If you are sure that you have followed all enrolment steps, but still receive no email, you are requested to send an email with a brief description of the problem that you are encountering, together with your ID Number, Name and Surname to enrolment@um.edu.mt
 

The option to enrol online is not available on my eSIMS page - why?

You will be given the option to enrol online when your faculty confirms that you have been progressed to your next year of studies. If you had a re-sit and the result has still not been published or the faculty has not yet worked out your progression, the enrolment container will not show on eSIMS.
 

I am encountering technical difficulties accessing or completing the task. What should I do?

While going through the enrolment process you must not click the Back button. If the Back button is clicked, an error occurs and a message ‘Task is complete’ is shown.  If the message ‘Task is complete’ is shown while going through the enrolment task, you should report this to the SIMS Office by sending an email consisting of a brief description of the problem, together with your ID Number, Name and Surname to enrolment@um.edu.mt