Marketing, Communications & Alumni Office

Marketing & Content on Social Media

Trainer: Dr Mario L Cassar - Deputy Director 
Target Audience: UM staff identified by the MCAO
Duration of Session: 9 hours

Over the past months, the Facebook pages of the University of Malta have gone through a transformation. They've undergone major restructuring, merging multiple pages and adopting a fresh approach to branding that embraces user-generated content (UGC).

The University of Miami (UM) is harnessing the power of Social Media to connect with local applicants and the wider public. The main goal is to go beyond the traditional methods of communication and share stories about the university life, extraordinary achievements, and events taking place on campus. 

Social media, in its truest form, is like a buzzing hive of digital connections, where people come together to socialize, interact, and create a virtual world. But it's more than just a virtual hangout spot. In fact, it has the power to ignite word-of-mouth discussions.  

From a marketing perspective, word-of-mouth is the golden ticket that every organisation, regardless of its objectives, craves to harness. It's a potent tool that holds the key to capturing attention and creating a buzz in today's hyperconnected world. So, it comes as no surprise that every organization, driven by both financial and non-financial motives, is on a quest to master the art of utilising social media to its fullest potential. 

In view of this context, this course is designed to explore the theoretical framework that drives Facebook's marketing techniques. It uncovers the secrets behind the social media success. Throughout the course, we'll delve into real-life examples that illustrate the theories at play in the realm of social media! 

In the second session we dive into the world of practicality, exploring a range of topics from static to video content. Not only will we uncover the good practices, but we'll also unravel the algorithms of Facebook.  The course will also delve into the technical aspects and unveil the hidden metrics that can help you truly identify engaging content.  

In the last session, we'll dive into the world of sponsoring ads and content boosting. This session will go into depth exploration of the Ads Manager.  Real campaigns will be brought to life in class. 

Why you should consider attending for this course:

  1. You will get feedback on your previous posts and learn how to create effective posts.
  2. You can ask questions and discuss ideas with the course instructors and colleagues. 
  3. Learn the social media marketing strategies, including what social media posts are right for your page and content management options that will streamline your posting process. This course will also layout how to optimize your Facebook page and enabling you to reach specific audiences.
  4. Understand UM’s social media strategy and learn more information about future plans. 
  5. The paid advertising aspect of Meta Business. 
Attendees are expected to be active users of Facebook  and have read the guidelines which are available here

Enhancing UM's Facebook online presence

Trainer: Dr Mario L Cassar - Deputy Director 
Target Audience: Facebook editors working within academic entities
Duration of Session: 3.5 hours   

In the past few months the Facebook pages of the University of Malta have undergone major restructuring. This took place following months of research and advice from social media experts. Multiple pages were merged while others have changed their branding to reflect a more user generated content (UGC) approach.

This wouldn’t have been possible without the support of the majority of the pages’ editors who have responded immediately to our suggestions and adopted the proposed recommendations in a timely manner. Unsurprisingly, this restructuring exercise has significantly improved the engagement on the pages of academic entities. The process that we have initiated a few months ago is constantly being fine-tuned in tandem to changes implemented by Meta. We look forward to sharing more information and knowledge with you. Consequently, we are reaching out to all F/I/C/S Facebook page editors to offer our support.

Are you a Facebook page editor at a F/I/C/S? Do you want to improve engagement on your Facebook page? We are here to help you with increasing your followship and enhancing your online presence. 

Why you should consider attending for this course:

  1. You will get feedback on your previous posts and learn how to create effective posts.
  2. You can ask questions and discuss ideas with the course instructors and colleagues. 
  3. Learn the social media marketing strategies, including what social media posts are right for your page and content management options that will streamline your posting process. This course will also layout how to optimize your Facebook page and enabling you to reach specific audiences.
  4. Understand UM’s social media strategy and learn more information about future plans. 

We strongly advise that each F/I/C/S register one of its Facebook page editors for this course. Your participation is key. 

This upcoming course is for Faculty, Institute, Centre and Schools page editors only. Attendees are expected to be active users of the respective pages and have read the guidelines which are available here

 

The UM Website Rebranded: familiarisation workshop 

Trainer: Ms Angela Xuereb - Senior Executive 
Target Audience: Members of staff who would like to familiarise themselves with the new UM website and newly recruited members of staff.  
Duration of Session: 2 hours   

Concept: To introduce members of staff to the re-branded UM website and its new structure and features.
Learning Tools: Tablet, smartphone and laptop 

Learning Outcomes:

  • Familiarisation session of the new UM website  
  • To obtain a clear picture of the much-needed change 

Workshop Overview: 

  1. Higher Education websites today 
  2. Mindset and strategy 
  3. The brand 
  4. The website structure and design 
  5. UM homepage
  6. Drop-down menus
  7. The staff portal 
  8. The current students portal 
  9. Searching for content: site search; staff search course search 
  10. News and events 
  11. Group work and discussion 
  12. Conclusion 
 

The UM website: use of the UM brand

Trainer: Ms Angela Xuereb - Senior Executive 
Target Audience: Members of staff who are currently website administrators
Duration of Session: 1 hour

The session will focus on the importance of the UM brand across the UM website and its subsites while highlighting best practices such as: 
  • audience-focused content
  • consistency in format and style 
  • tone of voice
  • images.

Other points that will be discussed are the use of the template's responsive pages as opposed to the use of pdfs, the possibility of using slideshows and video, and bad practices which need to be avoided.

Part of the discussion with deal with the news and events section available on the UM website (subsites) generated through the Newspoint new portal system.


Marketing Academic Programmes on Social Media Platforms

Trainers: Dr Emanuel Said, Ms Cynthia Genovese, Mr James Moffett and Mr Mario L Cassar
Target Audience: Administrative and academic members of staff, particularly Course Coordinators and Heads of Departments
Course Duration: 9 hours   

  • To obtain a broad overview of marketing in the context of the social media platform
  • To manage a Facebook page within the University's marketing framework
  • To learn how to use video marketing effectively
  • To promote programmes of study on the social media platform 

  

Trainer: Dr Emanuel Said - Head & Deputy Dean - Department of MarketingFaculty of Economics Management & Accountancy


  • Definition of a social media platform: connect and create online networks through creation and exchange of content.
  • Common platforms: Facebook, Twitter, LinkedIn, Instagram, Youtube, Google+, etc.
  • Social Messaging Platforms: Snapchat and WhatsApp
  • Benefits of Social Media Advertising 

 

Social Marketing Campaign

  • Select appropriate platforms
  • Plan suitable content
  • Content creation
  • Campaign tracking
  • Performance evaluation 


Trainers: 

Ms Cynthia Genovese - Administration Specialist
Mr James Moffett -  Audio-Visual & Graphic Design Coordinator 

  • Social media profile types: Personal, Pages, Groups, Events
  • Facebook: Page roles and levels of access
  • Creating a social media business profile
  • Editing a social media business profile
  • Hands-on social media actions: Post, Scheduled Post, Comment, Write Note, Share, Pin, Like, Tag, Hashtag, Follow, View Insights, etc.
  • Post types: News, Events, Polls
  • Managing comments: timely and appropriate responses. Acknowledge positive comments and deal quickly with negative comments
  • Setting up Notifications

Video Marketing 

  • Types of marketing videos to create
  • Advantages of video marketing: higher engagement than text based or image-based posts
  • Planning your video
  • Engage your audience
  • Publish your video
  • Analysing results 


Trainer: Dr Mario L Cassar - Deputy Director

 

Social Media Management Services

  • Managing content, publishing, interactions, advertising and tracking and analysing activity. 


Social Media Marketing and Promotions

  • Reviews
  • Referrals


Social Media Advertising

  • Select audience: demographics, location, interests, behaviours, connections and partner categories.  
  • Creating an Ad: targeting options and budget
  • Handling the Ads Manager
  • Promote a Page/Website
  • Boost Post

Targeted Audience

  • The audience you want to reach with your post.
  • Optimise content.
  • Content that will prompt target audience to engage and interact with content.
  • Target audience for paid posts by demographics as well as interests, browsing habits and social network habits.
  • Retargeting: Show ads to people who have visited your page/site in the past month
  • Unpaid posts: Define a preferred audience for a post by their interest and limit who sees your posts
  • Viral Content: Generates discussion, resonates with audience, original


Good practice for creating engaging content

  • Post regularly 
  • Post at times that your target audience are most likely online
  • Post content that is relevant and tailored specifically to appeal to target audience
  • Research other universities for ideas
  • Encourage interaction
  • Post good quality images and videos to engage your target audience

 

Social Media Insights

  • Tracking and analysing the behaviour of visitors to a social media account, measure if goals are achieved
  • Engagement
  • Reach
  • Mentions
  • Trends
  • Inbound links
  • Views 
  • Actions 
  • Facebook Page Insights: guide on exporting data 

https://www.um.edu.mt/hrmd/trainingdevelopment/coursesandresources/mcao