Trainers: Qualified trainers from Psypotential
Target Audience: Employees in customer care roles
Course duration: 8 hours
The University of Malta has identified the need to initiate a training development programme on customer service skills for its support staff. This programme combines core service values upheld by the University of Malta within practical and interactive training sessions aimed at internalising best customer service practices amongst the staff. The training programme taps into an understanding of people and instils in its participants the satisfaction of delivering a high-quality service that is linked to the ultimate purpose of the University of Malta.
This course is being delived by Psypotential and is based on an interative and learner-centred methology, that is based on cutting edge principles of adult learning. This consists of scientifically proven methods of brain compatible learning that maximises retention and application of the context as well as the transfer of learning to the everyday practical reality of the participants' context.
The programme will consist of 8 hours with sessions being four hours long. The sessions will include the following topics: