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IT Services Student Guide
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How do I change my UM IT Account password?

You can change your UM IT Account password here. You will be prompted for your username, your current password and the new password. You will need to confirm the new password.

Passwords should be at least 8 characters long. It is advisable to include characters in uppercase and lowercase, as well as numbers. This will make it difficult for others to guess your password.

Please note: The new password will be set for all services requiring use of the UM IT Account.

Do not disclose your UM IT Account password to anyone. In case of doubt you are strongly advised to change your password. Access to your password enables anyone to view your personal data, and to make use of the resources allocated to you.

If you have forgotten your password, you will need to use your activation code to reset your password using the Activate UM IT Account interface. 

Students: The activation code is provided in the letter of acceptance sent to all students by the University/Junior College.

Staff: The activation code is provided by the Office for Human Resources Management & Development at the start of employment.

If you have misplaced your activation code, you should send an email to the respective office with valid identification (ID Card/Passport and mobile number) to be provided with your activation code:

How do I log on an IT Services workstation?

Students registered to use the IT Services computing facilities can follow these instructions:

  1. Press CTRL+ALT+DEL keys at the same time. This will display the Logon Information dialog box.
    If the Unlock Workstation dialog box is displayed, then the computer you are trying to log on to is in use by another user who has just moved away from the computer. In this case, find an unused workstation.
  2. In the Username field, type in your username e.g. zbor0001.
  3. In the Password field, type in your UM IT Account password.
  4. In the Domain field, select CSC.
  5. Click OK button to logon. The standard windows desktop is displayed.

If you fail to log on to the system as indicated above, seek assistance from IT Services Support staff.

What software is available on IT Services workstations?

The following software is installed on all IT Services workstations:

  • Google Chrome - an Internet browser program.
  • MS Word - a word-processing package used for preparing essays, project reports, dissertations etc.
  • MS Excel - a spreadsheet package used for manipulating numeric data, preparing charts etc.
  • MS PowerPoint - a presentation/graphics package used for preparing onscreen presentations, overhead transparencies, slides etc.
  • MS Access - a database package used to manipulate data, prepare forms & reports etc.
  • IBM SPSS - a statistical package used to analyse and report on data collected from questionnaire surveys etc.
  • QSR NVivo - a qualitative software package for managing and analysing qualitative data, such as interview transcripts, field notes, images and videos.
  • Adobe Acrobat - a program used to convert files to a universal file format [PDF] that may be viewed on any computer having the free Adobe Acrobat® Reader® installed. PDF files are compact and preserve the look of the original files.
  • Adobe PhotoShop - an imaging program used to prepare and edit graphics for printing and posting to the Web.

The workstations in the Faculty for the Built Environment Lab also have AutoDesk Architectural Desktop software installed.

The workstations in the Media & Knowledge Sciences Lab also have Adobe Creative Cloud software installed. 

All workstations in the IT Services New Building have GIS software installed.

A set of guides covering the basic skills required to use MS Windows, MS Word, MS Excel, MS Access and MS PowerPoint are available at the IT Services documentation page.

What should I do when I'm done from using an IT Services workstation?

Do not switch off the computer when you have finished from it. Log off as indicated below:

  1. Close all application programs.
  2. Click Start button.
  3. Click Log off. The Logon Information dialog box will be displayed. The computer may now be used by another user.

How do I browse the World Wide Web (WWW)?

  1. Double-click the Google Chrome shortcut on the windows desktop. This will start the browser, which gives you access to the World Wide Web.
  2. In the Location field, type the URL (address) of the website you want to visit.
  3. Press the ENTER key. Provided you have entered the correct URL, the web page is available on the web server and there are no problems with Internet connections, the requested web page will be displayed.

If you do not know the URL of a web page try any of the following search engines to search for information:

  1. Click on one of the above links. The search engine page will be displayed.
  2. In the Search field type in the word/s you want to search.
  3. Press the ENTER key.

This will display a screen listing a number of links to sites related to your search. If you have not managed to find what you want, try and use different keywords in your search, or try a different search engine.

More information about web browsing is available at IT Services documentation web page.

What should I do to send and receive email?

Information about email can be accessed online.

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IT Services Software Updates
ArcGIS 10.8
IBM SPSS Statistics 27

IT Services Support during COVID-19
Please find our current support hours during the COVID-19 situation here.

Last Updated: 20 August 2020

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