University of Malta

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IT Services Student Guide
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UniDesk is an IT Service Management Platform developed by education, for education. It is based on the TOPdesk Service Management software. The University of Malta was the 11th member to join the UniDesk family.


The Self-Service Portal offers a single place for all staff and students who have a University of Malta account to submit and track requests, find self-help resources in our Knowledge Base, and give us feedback. Users who do not have a UM IT Account can submit a request using the IT Services enquiry form. However, they will not be able to track the progress of these requests through the Self-Service Portal.

The Knowledge Base is available anytime through the Self-Service Portal, and provides self-help resources and step-by-step guides for many common issues without the need of contacting the IT Service Desk.

You will also be able to give feedback on how your requests were handled, and on self-help resources within the Knowledge Base. We want to hear from you. Your feedback will directly influence our service and improvements to the Self-Service Portal, as we find the best solutions to your propositions.

IT Services Software Updates
ArcGIS 10.8
IBM SPSS Statistics 27

IT Services Support during COVID-19
Please find our current support hours during the COVID-19 situation here.

Last Updated: 24 March 2020

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