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Scheduled VLE Upgrade

03 Jul 2019

IT Services will be carrying out a maintenance upgrade of the VLEs as follows: 

VLE Instance Dates
UM VLE Tue 23 - Fri 26 July
JC VLE Tue 09 - Fri 12 July
Misc VLE Tue 16 - Fri 19 July


Apologies for any inconvenience. We will endeavour to complete the upgrade as soon as possible.



IT Services Training Courses (Summer 2019)

14 Jun 2019

IT Services is organising the following training courses during the Summer cecess. All training sessions are held at IT Services (Campus Map - Location 34).
Only members of staff and University students may register for the below SPSS courses organised by IT Services.

 

Courses Dates Venue  Time
IBM SPSS: Introduction A
(full)
Mon 1, Wed 3 & Fri 5 Jul 1330hrs - 1530hrs
IBM SPSS: Introduction B
(completed)
Mon 8, Thur 11 & Fri 12 Jul 1330hrs - 1530hrs
IBM SPSS: Intermediate A
(full)
Mon 15, Wed 17 & Fri 19 Jul 1330hrs - 1530hrs
IBM SPSS: Advanced Mon 29, Wed 31 Jul & Fri 2 Aug 1330hrs - 1530hrs

More information about IBM SPSS courses is available for:



IT Services Summer Opening Hours

04 Jun 2019

Starting from Monday 17th June 2019, the IT Services Reception, Helpdesk & Open Access Areas will be open from 0800hrs till 1300hrs.

The IT Services location and opening hours are available online. 



MaKS Open Access Lab Closure

20 May 2019

Please note that on the last semester week i.e from Wednesday 22nd - Friday 31st May 2019, the MaKS Open Access Lab will be closed.
Hence, the last open winter date is Tuesday 21st May 2019.


Kindly refer to the below link here for further information.



TFA: Going abroad?

03 Apr 2019

Will you be away from home during Easter Recess? If so, remember that you may need the Two-Factor Authentication (TFA) code to access University email, eSIMS, VLE etc.

Do you have a smartphone and are still receiving the TFA code by SMS? If so, we strongly recommend that you install the authenticator app on your smartphone. This generates the TFA code even when your smartphone is not connected to the Internet or there is no mobile coverage. The authenticator app can be set up on Android, iOS (iPhone and iPad), Windows and Blackberry mobile devices.

If you cannot obtain the verification code from your primary phone and your backup phone/s, you will need to make use of backup verification codes. It is therefore important that you print a list of backup codes and keep this somewhere safe but convenient, such as in your wallet. Each backup code can only be used once. You will be able to generate more backup codes from the 'Manage Account' screen.

To set up the smartphone authenticator application or print your backup verification codes:
Contact IT Services Helpdesk if you require assistance with installing the smartphone authenticator application or to print the backup codes.

 




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