Browsing by Author Money, Arthur H.
Showing results 1 to 4 of 4
Issue Date | Title | Author(s) |
1996 | An assessment of the dimensions and the stability of items in the markor scale | Caruana, Albert; Pitt, Leyland F.; Money, Arthur H. |
1994 | Managing customer expectations of service quality : does it make a difference? | Caruana, Albert; Pitt, Leyland F.; Money, Arthur H. |
1997 | Service quality and satisfaction - the mediating role of value : an exploratory study among customers of an audit firm | Caruana, Albert; Money, Arthur H. |
2000 | Service quality and satisfaction - the moderating role of value | Caruana, Albert; Money, Arthur H.; Berthon, Pierre |