OAR@UM: Browsing OAR@UM

Browsing by Author Caruana, Albert

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:

Showing results 189 to 208 of 235 < previous next >

Issue Date	Title	Author(s)
1995-02	Quality of a service, customer’s expectations and perceptions	Caruana, Albert
2004	The relationship between adult playfulness and viewers’ response to advert execution : an initial exploration	Caruana, Albert; Vella, Joseph M.
1994-11	Relationship marketing : is it the way ahead?	Caruana, Albert
2020	The relevance of UTAUT and UTAUT 2 to online gambling intentions : an abstract	Konietzny, Jirka; Caruana, Albert; Cassar, Mario L.; Vella, Joseph M.
1999-03	Required urgently : a new strategic equilibrium	Caruana, Albert
1996-05	Right first time	Caruana, Albert
1997	Right first time in service : a checklist of best practice and the link to performance	Caruana, Albert; Pitt, Leyland F.
2012	The role of corporate social responsibility, perceived quality and corporate reputation on purchase intention : implications for brand management	Gatti, Lucia; Caruana, Albert; Snehota, Ivan
2000	The role of government in promoting exports during an economic recession	Ewing, Michael T.; Caruana, Albert; Ramaseshan, Balasubramanian
1995-02	The role of marketing strategy	Caruana, Albert
2009	The role of perspective-talking in the understanding of cooperation and relationship marketing	Caruana, Albert; Brockdorff, Noellie; Chircop, Saviour; Camilleri, Liberato
1999	The role of service quality and satisfaction on customer loyalty	Caruana, Albert
2000	Satisfaction as a mediator in the link between service quality and service loyalty	Caruana, Albert; Pitt, Leyand F.; Ramasashan, Balasubramanian
1994-12	The search for excellence	Caruana, Albert
1995-03	Seeking orderly patterns in chaos	Caruana, Albert
2014	The self-reference criterion revisited : toward an alternative conceptualisation	Pitt, Leyland F.; Caruana, Albert; Vella, Joseph M.; Mills, Adam J.; Anjali, Bal
1998	Service expectations : a test of equivalence among customers of management consultants in Australia and Singapore	Caruana, Albert; Ramaseshan, B.; Ewing, Michael
2002	Service loyalty : the effects of service quality and the mediating role of customer satisfaction	Caruana, Albert
1997	Service quality and satisfaction - the mediating role of value : an exploratory study among customers of an audit firm	Caruana, Albert; Money, Arthur H.
2000	Service quality and satisfaction - the moderating role of value	Caruana, Albert; Money, Arthur H.; Berthon, Pierre

Showing results 189 to 208 of 235 < previous next >