Skip navigation
Home
Browse
Communities
& Collections
Browse Items by:
Author
Title
Subject
Issue Date
Material Type
Language
Access Rights
Help
OAR@UM Help
FAQs
OAR@UM Policies
Submission Forms
Sign on to:
My OAR@UM
OAR@UM
Browsing by Subject Consumer satisfaction
Jump to:
0-9
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
or enter first few letters:
Sort by:
title
issue date
submit date
In order:
Ascending
Descending
Results/Page
5
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
Authors/Record:
All
1
5
10
15
20
25
30
35
40
45
50
Showing results 21 to 40 of 52
< previous
next >
Issue Date
Title
Author(s)
2019-07-09
The customers’ brand identification with luxury hotels : a social identity perspective
Camilleri, Mark Anthony
;
Rather, Raouf Ahmad
;
Harrison, Tina
;
Brennan, Mary
2020
Determinants of price formation for air transport services
Hawlena, Joanna
;
Mazurek-Kusiak, Anna
2014
The development of marketing strategy and customer relationship management in the retail industry
Dimech, Angela
2009
Differentiation and silver medal winner effects
Caruana, Albert
;
Pitt, Leyland F.
;
Berthon, Pierre
;
Page, Michael
2021-05-21
E-commerce websites, consumer order fulfillment and after-sales service satisfaction : the customer is always right, even after the shopping cart check-out!
Camilleri, Mark Anthony
2019
The effects of service quality and consumer-brand value congruity on hospitality brand loyalty
Camilleri, Mark Anthony
;
Rather, Raouf Ahmad
;
Kozak, Metin
2014
An empirical investigation of customer satisfaction in the Maltese banking industry
Busuttil, Deborah
2020
Endeavor agility on consumption value through affirming an acceptable degree of utilization esteem for new items
Sabir, Almas
;
Znaidi, Kaouther
;
Abdul Qayum, Mir Nimer
2015
Ethics and corporate social responsibility as practised by 5-star hotels across the Maltese islands
Cassar, Martina
2018
Evaluating deep learning and machine learning techniques to predict customer churn within a local retail industry
Sant Fournier, Nicole
2012
Exploring the service factors considered important in today's manufacturing industry
Bugeja, Peter Paul
1994
The impact of service reliability on key performance criteria in service firms
Pitt, Leyland
;
Caruana, Albert
;
Ewing, Michael
2015
The importance of service quality in the airline industry and its impact on customer satisfaction: a closer look at Air Malta plc. using service quality to increase revenue without increasing expenses
Vella, Anna
2000
Interactions among some antecedents to service loyalty
Caruana, Albert
;
Zammit, Joseph A.
2015
An investigation into service quality management in the food service industry
Zammit, Lindsey Ann
2017
An investigation into the challenges faced by a multinational hotel in delivering service excellence
Pisani, Jennifer
2016
An investigation into the supply chain processes of a multi business firm : a case study
Briffa, Charlene
2003
The market orientation-performance link : the role of service reliability
Caruana, Albert
;
Pitt, Leyland F.
;
Ewing, Michael T.
2018
Message framing and source credibility in product advertisements with high consumer involvement
Soliha, Euis
;
Widyasari, Suzy
2017
Modelling customer churn behaviour in the online gambling industry
Balzan, Maria (2017)