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Showing results 8 to 27 of 52 < previous next >

Issue Date	Title	Author(s)
2014	Can relationship marketing be used as a tool of value creation? : an analysis on the local airline sector	Abela, Robert
2023-06	Citizen satisfaction and influential factors of e-government services during the COVID-19 crisis : a Turkish case study	Akyıldız, Fulya; Can, İlker
2016	Combine through design unifying a brand’s online and offline worlds	Schembri, Andrew
2014	Consumers’ satisfaction regarding fast food restaurants	Muntean, Andreea Cipriana; Carmen, Pastiu
2005	Corporate reputation : an attitudinal conceptualization	Caruana, Albert; Cohen, Charlene; Krentler, Kathleen A.
2004	Corporate reputation, customer satisfaction, & customer loyalty : what is the relationship?	Caruana, Albert; Ramasashan, Balasubramanian; Krentler, Kathleen A.
2015	Customer churn and profitability prediction : developing potential retention strategies for an insurance company	Cassar, David
2014	The customer journey : the development of marketing strategy and customer relationship management in the retail industry	Dimech, Angela
2013	A customer profile and customer experience of Maltese telecommunications websites : accessed via smartphone	Farrugia, Vanessa Maria
2011	A customer retention framework within the CRM concept for companies involved in the fashion industry	Saliba, Graziana
2015	Customer reviews on Trip Advisor and customer satisfaction : the perspective of five star hotels	Bonavia, Jessica
2023	Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions	Camilleri, Mark Anthony; Filieri, Raffaele
2018	Customer satisfaction prediction in the shipping industry with hybrid meta-heuristic approaches	Bekiros, Stelios; Loukeris, Nikolaos; Matsatsinis, Nikolaos; Bezzina, Frank
2019-07-09	The customers’ brand identification with luxury hotels : a social identity perspective	Camilleri, Mark Anthony; Rather, Raouf Ahmad; Harrison, Tina; Brennan, Mary
2020	Determinants of price formation for air transport services	Hawlena, Joanna; Mazurek-Kusiak, Anna
2014	The development of marketing strategy and customer relationship management in the retail industry	Dimech, Angela
2009	Differentiation and silver medal winner effects	Caruana, Albert; Pitt, Leyland F.; Berthon, Pierre; Page, Michael
2021-05-21	E-commerce websites, consumer order fulfillment and after-sales service satisfaction : the customer is always right, even after the shopping cart check-out!	Camilleri, Mark Anthony
2019	The effects of service quality and consumer-brand value congruity on hospitality brand loyalty	Camilleri, Mark Anthony; Rather, Raouf Ahmad; Kozak, Metin
2014	An empirical investigation of customer satisfaction in the Maltese banking industry	Busuttil, Deborah

Showing results 8 to 27 of 52 < previous next >