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Issue Date	Title	Author(s)
2021-05-21	E-commerce websites, consumer order fulfillment and after-sales service satisfaction : the customer is always right, even after the shopping cart check-out!	Camilleri, Mark Anthony
2019	The effects of service quality and consumer-brand value congruity on hospitality brand loyalty	Camilleri, Mark Anthony; Rather, Raouf Ahmad; Kozak, Metin
2014	An empirical investigation of customer satisfaction in the Maltese banking industry	Busuttil, Deborah
2020	Endeavor agility on consumption value through affirming an acceptable degree of utilization esteem for new items	Sabir, Almas; Znaidi, Kaouther; Abdul Qayum, Mir Nimer
2015	Ethics and corporate social responsibility as practised by 5-star hotels across the Maltese islands	Cassar, Martina
2018	Evaluating deep learning and machine learning techniques to predict customer churn within a local retail industry	Sant Fournier, Nicole
2012	Exploring the service factors considered important in today's manufacturing industry	Bugeja, Peter Paul
1994	The impact of service reliability on key performance criteria in service firms	Pitt, Leyland; Caruana, Albert; Ewing, Michael
2015	The importance of service quality in the airline industry and its impact on customer satisfaction: a closer look at Air Malta plc. using service quality to increase revenue without increasing expenses	Vella, Anna
2000	Interactions among some antecedents to service loyalty	Caruana, Albert; Zammit, Joseph A.
2015	An investigation into service quality management in the food service industry	Zammit, Lindsey Ann
2017	An investigation into the challenges faced by a multinational hotel in delivering service excellence	Pisani, Jennifer
2016	An investigation into the supply chain processes of a multi business firm : a case study	Briffa, Charlene
2003	The market orientation-performance link : the role of service reliability	Caruana, Albert; Pitt, Leyland F.; Ewing, Michael T.
2018	Message framing and source credibility in product advertisements with high consumer involvement	Soliha, Euis; Widyasari, Suzy
2017	Modelling customer churn behaviour in the online gambling industry	Balzan, Maria (2017)
2014	Personalisation of services	Camilleri, Marouska
2015	The relationship between user generated content and perceptions of service quality and customer value : a study	Schembri, Claire
2014	The role of customer relationship management in building loyalty the case of a Maltase car importer and retailer	Navarro, Reuben
1995	Satisfaction of the out-patient health clinics.	Calleja, Antoinette

Showing results 25 to 44 of 52 < previous next >