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Issue Date	Title	Author(s)
1994	The impact of service reliability on key performance criteria in service firms	Pitt, Leyland; Caruana, Albert; Ewing, Michael
2015	The importance of service quality in the airline industry and its impact on customer satisfaction: a closer look at Air Malta plc. using service quality to increase revenue without increasing expenses	Vella, Anna
2000	Interactions among some antecedents to service loyalty	Caruana, Albert; Zammit, Joseph A.
2015	An investigation into service quality management in the food service industry	Zammit, Lindsey Ann
2017	An investigation into the challenges faced by a multinational hotel in delivering service excellence	Pisani, Jennifer
2016	An investigation into the supply chain processes of a multi business firm : a case study	Briffa, Charlene
2003	The market orientation-performance link : the role of service reliability	Caruana, Albert; Pitt, Leyland F.; Ewing, Michael T.
2018	Message framing and source credibility in product advertisements with high consumer involvement	Soliha, Euis; Widyasari, Suzy
2017	Modelling customer churn behaviour in the online gambling industry	Balzan, Maria (2017)
2014	Personalisation of services	Camilleri, Marouska
2015	The relationship between user generated content and perceptions of service quality and customer value : a study	Schembri, Claire
2014	The role of customer relationship management in building loyalty the case of a Maltase car importer and retailer	Navarro, Reuben
1995	Satisfaction of the out-patient health clinics.	Calleja, Antoinette
1998	Service expectations : a test of equivalence among customers of management consultants in Australia and Singapore	Caruana, Albert; Ramaseshan, B.; Ewing, Michael
2002	Service loyalty : the effects of service quality and the mediating role of customer satisfaction	Caruana, Albert
1997	Service quality and satisfaction - the mediating role of value : an exploratory study among customers of an audit firm	Caruana, Albert; Money, Arthur H.
2000	Service quality and satisfaction - the moderating role of value	Caruana, Albert; Money, Arthur H.; Berthon, Pierre
2021	Societal impact of public service reforms	Brown, Maria
1997	Some effects of service reliability on corporate performance	Pitt, Leyland; Berthon, Pierre; Robson, Matthew; Caruana, Albert; Ewing, Michael J.
2018	Transfer passengers’ perception of service innovations at hub airports : Munich International, Seoul Incheon, and Singapore Changi Airport	Senay, Merve

Showing results 32 to 51 of 52 < previous next >