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Browsing by Subject Consumer satisfaction

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Showing results 38 to 52 of 52 < previous 
Issue DateTitleAuthor(s)
2003The market orientation-performance link : the role of service reliabilityCaruana, Albert; Pitt, Leyland F.; Ewing, Michael T.
2018Message framing and source credibility in product advertisements with high consumer involvementSoliha, Euis; Widyasari, Suzy
2017Modelling customer churn behaviour in the online gambling industryBalzan, Maria (2017)
2014Personalisation of servicesCamilleri, Marouska
2015The relationship between user generated content and perceptions of service quality and customer value : a studySchembri, Claire
2014The role of customer relationship management in building loyalty the case of a Maltase car importer and retailerNavarro, Reuben
1995Satisfaction of the out-patient health clinics.Calleja, Antoinette
1998Service expectations : a test of equivalence among customers of management consultants in Australia and SingaporeCaruana, Albert; Ramaseshan, B.; Ewing, Michael
2002Service loyalty : the effects of service quality and the mediating role of customer satisfactionCaruana, Albert
1997Service quality and satisfaction - the mediating role of value : an exploratory study among customers of an audit firmCaruana, Albert; Money, Arthur H.
2000Service quality and satisfaction - the moderating role of valueCaruana, Albert; Money, Arthur H.; Berthon, Pierre
2021Societal impact of public service reformsBrown, Maria
1997Some effects of service reliability on corporate performancePitt, Leyland; Berthon, Pierre; Robson, Matthew; Caruana, Albert; Ewing, Michael J.
2018Transfer passengers’ perception of service innovations at hub airports : Munich International, Seoul Incheon, and Singapore Changi AirportSenay, Merve
2012Why Malta? : Malta cruise tourism and the visitor's perspectivePatiniott, Angele (2012)
Showing results 38 to 52 of 52 < previous