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Browsing by Subject Consumer satisfaction
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Showing results 38 to 52 of 52
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Issue Date
Title
Author(s)
2003
The market orientation-performance link : the role of service reliability
Caruana, Albert
;
Pitt, Leyland F.
;
Ewing, Michael T.
2018
Message framing and source credibility in product advertisements with high consumer involvement
Soliha, Euis
;
Widyasari, Suzy
2017
Modelling customer churn behaviour in the online gambling industry
Balzan, Maria (2017)
2014
Personalisation of services
Camilleri, Marouska
2015
The relationship between user generated content and perceptions of service quality and customer value : a study
Schembri, Claire
2014
The role of customer relationship management in building loyalty the case of a Maltase car importer and retailer
Navarro, Reuben
1995
Satisfaction of the out-patient health clinics.
Calleja, Antoinette
1998
Service expectations : a test of equivalence among customers of management consultants in Australia and Singapore
Caruana, Albert
;
Ramaseshan, B.
;
Ewing, Michael
2002
Service loyalty : the effects of service quality and the mediating role of customer satisfaction
Caruana, Albert
1997
Service quality and satisfaction - the mediating role of value : an exploratory study among customers of an audit firm
Caruana, Albert
;
Money, Arthur H.
2000
Service quality and satisfaction - the moderating role of value
Caruana, Albert
;
Money, Arthur H.
;
Berthon, Pierre
2021
Societal impact of public service reforms
Brown, Maria
1997
Some effects of service reliability on corporate performance
Pitt, Leyland
;
Berthon, Pierre
;
Robson, Matthew
;
Caruana, Albert
;
Ewing, Michael J.
2018
Transfer passengers’ perception of service innovations at hub airports : Munich International, Seoul Incheon, and Singapore Changi Airport
Senay, Merve
2012
Why Malta? : Malta cruise tourism and the visitor's perspective
Patiniott, Angele (2012)