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Browsing by Subject Consumer satisfaction
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Showing results 42 to 52 of 52
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Issue Date
Title
Author(s)
2015
The relationship between user generated content and perceptions of service quality and customer value : a study
Schembri, Claire
2014
The role of customer relationship management in building loyalty the case of a Maltase car importer and retailer
Navarro, Reuben
1995
Satisfaction of the out-patient health clinics.
Calleja, Antoinette
1998
Service expectations : a test of equivalence among customers of management consultants in Australia and Singapore
Caruana, Albert
;
Ramaseshan, B.
;
Ewing, Michael
2002
Service loyalty : the effects of service quality and the mediating role of customer satisfaction
Caruana, Albert
1997
Service quality and satisfaction - the mediating role of value : an exploratory study among customers of an audit firm
Caruana, Albert
;
Money, Arthur H.
2000
Service quality and satisfaction - the moderating role of value
Caruana, Albert
;
Money, Arthur H.
;
Berthon, Pierre
2021
Societal impact of public service reforms
Brown, Maria
1997
Some effects of service reliability on corporate performance
Pitt, Leyland
;
Berthon, Pierre
;
Robson, Matthew
;
Caruana, Albert
;
Ewing, Michael J.
2018
Transfer passengers’ perception of service innovations at hub airports : Munich International, Seoul Incheon, and Singapore Changi Airport
Senay, Merve
2012
Why Malta? : Malta cruise tourism and the visitor's perspective
Patiniott, Angele (2012)