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Browsing by Subject Consumer satisfaction -- Malta

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Issue Date	Title	Author(s)
2023	The effect of e-CRM on customer satisfaction in the banking industry : a case study in Malta	Xuereb, Christiana (2023)
2014	An empirical investigation of customer satisfaction in the Maltese banking industry	Busuttil, Deborah
2015	Exploring user experience as a driver of process innovation	Ivanova, Petya Ivanova (2015)
2010	From corporate credibility to customer loyalty : examining the role of customer trust, commitment and involvement	Mifsud, Jennifer J. (2010)
2020	The impact of foreign workers in Malta’s hospitality industry, with specific reference to front of house service : perception or fact?	Grech, Owen (2020)
2014	The impact of guest satisfaction on expenditure : case study of a superior hotel in Malta	Toroi, Pasi
2016	The impact of the servicescape on customer perceptions of service quality in the hotel industry	Sant, Julia
2014	Innovations in internet banking and banks in Malta	Vella, Katia
1996	Interest rate liberalization and consumer behaviour in Malta	Pace, Charmaine (1996)
2023	Investigating customer satisfaction in the digital banking age	Falzon, Eric Joseph (2023)
2016	An investigation into the service operations strategy of an SME : a case study	Muscat, Elaine
2019	The link between loyalty programs and customer satisfaction in 5-star hotels on the Maltese islands	Silvio, Hannah
2015	The measurement of service quality in a domestic appliance retail environment : a focus on Forestals	Zammit, Victoria
1999	Money management and consumer behaviour amongst Maltese adolescents : implications for consumer education	Pace, Corinne M. (1999)
1997	The organisational effects of antenatal services on mothers' satisfaction	Pace, Carmela
2016	Passengers’ expectations of airport service quality : an insight into Malta International Airport	Grixti, Christa
2006	Quality service and customer satisfaction : the case study of the Water Services Corporation	Farrugia, Paul (2006)
2004	Relationship banking in Malta : the customers' experience	Agius, John (2004)
2019	The relationship between service quality and customer satisfaction of airline passengers : an empirical study on Air Malta plc.	Frendo, Yanica
2018	The role of customer insight in driving customer satisfaction and loyalty	Mifsud Joslin, James

Showing results 13 to 32 of 38 < previous next >