Browsing by Subject Customer loyalty -- Malta
Showing results 1 to 18 of 18
| Issue Date | Title | Author(s) |
| 2020 | Assessing the impact of self-service technology (SST) service quality on consumer satisfaction and loyalty : a case in the Maltese retail industry | Camilleri, Rachel (2020) |
| 2014 | Audit service quality, client satisfaction and client loyalty : evidence from Malta | Bonavia, Graziella |
| 2021 | Churn rates : a comparison between Maltese companies vs i-gaming companies | Muscat, Nigel (2021) |
| 2019 | Consumer loyalty and switching in e-commerce travel websites | Borg, Nadine |
| 2023 | Critical evaluation of the factors in attracting and retaining customer relationship in the local banking industry | Mallia, Gianella (2023) |
| 2013 | Customer experience and engagement : the perspective of a local telecommunications company | Fenech, Ivy Jean |
| 2004 | Customer service : loyalty and satisfaction | Pace, Fiorella (2004) |
| 2018 | Determinants of bank selection choices : factors influencing the preference of a bank from a student’s perspective | Theuma, Sara |
| 2017 | Exploring potential improvements to retail banks' CRM systems : a means to increase customer trust and loyalty | Agius, Stephanie |
| 2010 | From corporate credibility to customer loyalty : examining the role of customer trust, commitment and involvement | Mifsud, Jennifer J. (2010) |
| 2022 | The impact of gamification features on consumer brand engagement : a study on the Maltese fast-food industry | Vassallo, Manuel (2022) |
| 2020 | The impact of positive and negative electronic word-of-mouth (eWOM) on the hotel industry | Muscat, Charlene (2020) |
| 2021 | The implications of social media on customer service in local commercial banks | Brincat, Luke (2021) |
| 2017 | Key factors prompting customer satisfaction | Micallef, Marvic |
| 2018 | The role of customer insight in driving customer satisfaction and loyalty | Mifsud Joslin, James |
| 2019 | A study of customer satisfaction in the Maltese personal insurance broking services | Caruana, Yanica |
| 2019 | A tale of two bars : identifying the main factors affecting bar patronage | Abela, Naomi |
| 2020 | Wearable technology : user profiling and prospects for customer engagement opportunities in Malta | Borg, Christopher (2020) |
