Browsing by Subject Customer relations

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Issue DateTitleAuthor(s)
2015Beverages distribution in Malta : an analysis from an economic and customer perspective : a case studyMifsud, James
2014Building customer retention through relationship marketing : a qualitative approachBorg, Jonathan
2022Changes in relationships with business customers under the influence pandemic on the example of a medium-sized enterprise in the paper industrySobotkiewicz, Dariusz; Waniowski, Paweł
2019Contributing to value creation through gamification as engagement marketingGrech, Elaine Marie; Briguglio, Marie; Said, Emanuel
2005Corporate reputation : an attitudinal conceptualizationCaruana, Albert; Cohen, Charlene; Krentler, Kathleen A.
1997Customer care and corporate reputationCaruana, Albert
1995-10Customer care, not all smilesCaruana, Albert
2014The customer journey : the development of marketing strategy and customer relationship management in the retail industryDimech, Angela
2021Customer preferences with regard to correspondence from an energy companyRosa, Grażyna
2013A customer profile and customer experience of Maltese telecommunications websites : accessed via smartphoneFarrugia, Vanessa Maria
2010Customer profitability analysis in a local five star hotel : a case studyCuschieri, Cherise Doriette
2012Customer profitability analysis within the banking sectorCini, Jaclyn
2019Customer trust through green corporate image, green marketing strategy and social responsibility : a case studyWidyastuti, Sri; Said, Muhammad; Siswono, Safitri; Firmansyah, Dian Andi
2019Customer trust through green corporate image, green marketing strategy, and social responsibility : a case studyWidyastuti, Sri; Said, Muhammad; Siswono, Safitri; Firmansyah, Dian Andi
2021Customer-centricity in designing : application of design thinking methodology in creating educational solutions at the University of Warmia and Mazury in OlsztynWasyluk, Piotr; Kucner, Andrzej
2013Data mining : a solution for customer relationship management (CRM) in retail businessesAgius, Christa (2013)
2019The effect of automated service interactions on customer value – a review and research agendaCastillo, Daniela; Canhoto, Ana Isabel; Said, Emanuel
2018Evaluating deep learning and machine learning techniques to predict customer churn within a local retail industrySant Fournier, Nicole
2015Exploring aspects of service in the Maltese hospitality industry : focusing on the personal interaction between frontline staff and customersBrincat, Herbert
2019Gamification as an engagement marketing strategyGrech, Elaine Marie; Briguglio, Marie; Said, Emanuel