OAR@UM: Browsing OAR@UM

Browsing by Subject Customer relations -- Management

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:

Showing results 18 to 37 of 53 < previous next >

Issue Date	Title	Author(s)
2018	The economic impact of relationship bonding tactics : a research agenda	Halim, Rizal Edy
2012	The effect of behavioural activation and inhibition on CRM adoption	Vella, Joseph M.; Caruana, Albert; Pitt, Leyland F.
2023	The effect of e-CRM on customer satisfaction in the banking industry : a case study in Malta	Xuereb, Christiana (2023)
2011	The effects of customer relationship management on customer loyalty, within the financial services industry	Mallia, Daniela (2011)
2015	The effects of objective and subjective knowledge on the exploratory acquisition of wine	Pitt, Leyland; Mattison Thompson, Frauke; Engstrom, Anne; Vella, Joseph M.; Mills, Adam; Kietzmann, Jan
2017	Evaluating the effectiveness of management information systems for small and medium-sized enterprises : a user satisfaction approach	Khubaev, Georgy Nikolaevich; Shpolianskaya, Irina Iurievna; Doljenko, Aleksej Ivanovich; Scherbakov, Sergej Mihajlovich; Efimov, Evgenij Nikolaevich
2013	The evolution of customer relationship management in the Maltese banking industry	Cauchi, Annemarie
2023	Factors affecting the adoption and use of CRM systems : a study among financial services providers	Bonett, Michaela (2023)
2009	The impact of a proposed customer incentive scheme on an owner-managed company facing cash flow and stock problems : a financial evaluation	Bianco, Robert
2012	The impact of direct marketing on customer relationship management	Grech, Carmen (2012)
2015	The impact of social media on customer relationship management in the restaurant sector	Attard Gialanze’, Martha
2021	Impact of the CRM system and time management on organizational effectiveness and performance : case study of an e-commerce micro enterprise	Januszewski, Arkadiusz; Kinga, Krupcala
2011	The implications of CRM for online travel agencies	Baldacchino, Alanna
2022	Information needs matrix as a tool for improvement of customer service process in a manufacturing company : a case study	Ciechomski, Wiesław; Strojny, Szymon
2023	Innovation of enterprises in the West Pomeranian voivodeship : a regional perspective	Szymański, Rafał
2000	Interactions among some antecedents to service loyalty	Caruana, Albert; Zammit, Joseph A.
2021	Investigating training set and learning model selection for churn prediction in online gaming	Borg, Luke (2021)
2012	The McDonald's experience : insights from the Maltese market	Xuereb, Klara
2008	Mixing business and pleasure : can customers be friends?	Caruana, Albert
2019	Modelling customer lifetime value in iGaming	Catania, Thomas

Showing results 18 to 37 of 53 < previous next >