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Browsing by Subject Customer services
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Showing results 1 to 20 of 31
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Issue Date
Title
Author(s)
2017
The airline business
Camilleri, Mark Anthony
2023
Beyond surveys : leveraging automated text analysis of travellers’ online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph M.
;
Duncan, Sherese
;
Pitt, Christine
;
Pitt, Leyland
;
Caruana, Albert
2014
Building customer retention through relationship marketing : a qualitative approach
Borg, Jonathan
2023
Chatbot recommender systems in tourism : a systematic review and a benefit-cost analysis
Camilleri, Mark Anthony
;
Troise, Ciro
1995-03
Communicating through the service environment
Caruana, Albert
2015
Company perceptions on CRM adoption
Micallef, Miriana
2021
A comparative analysis of transparency in insurance regulation and supervisory law of selected european jurisdictions
Marano, Pierpaolo
2019
Contributing to value creation through gamification as engagement marketing
Grech, Elaine Marie
;
Briguglio, Marie
;
Said, Emanuel
2005
Corporate reputation : an attitudinal conceptualization
Caruana, Albert
;
Cohen, Charlene
;
Krentler, Kathleen A.
1997
Customer care and corporate reputation
Caruana, Albert
1995-10
Customer care, not all smiles
Caruana, Albert
2023
The customer service and building safe relationships between the enterprise and suppliers in VUCA times
Wereda, Wioletta
;
Moch, Natalia
;
Wereda, Paweł
2021
Customers’ perception and company-customer relationship
Bojanowska, Agnieszka
;
Buraczyńska, Barbara
;
Żelazna, Anna
2019
The effect of automated service interactions on customer value – a review and research agenda
Castillo, Daniela
;
Canhoto, Ana Isabel
;
Said, Emanuel
1995-01
Effect of service characteristics on marketing
Caruana, Albert
2017
Evaluating the effectiveness of management information systems for small and medium-sized enterprises : a user satisfaction approach
Khubaev, Georgy Nikolaevich
;
Shpolianskaya, Irina Iurievna
;
Doljenko, Aleksej Ivanovich
;
Scherbakov, Sergej Mihajlovich
;
Efimov, Evgenij Nikolaevich
2012
Exploring the service factors considered important in today's manufacturing industry
Bugeja, Peter Paul
2019
Gamification as an engagement marketing strategy
Grech, Elaine Marie
;
Briguglio, Marie
;
Said, Emanuel
2009
Gaming as seen from a service point of view : the legal perspective
Tua, Rachel
2016
Internal control and risk management with the licencing and testing department
Muscat, Nadia Maria (2016)