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Issue Date	Title	Author(s)
2023	Beyond surveys : leveraging automated text analysis of travellers’ online reviews to enhance service quality and willingness to recommend	Robertson, Jeandri; Vella, Joseph M.; Duncan, Sherese; Pitt, Christine; Pitt, Leyland; Caruana, Albert
2014	Building customer retention through relationship marketing : a qualitative approach	Borg, Jonathan
2023	Chatbot recommender systems in tourism : a systematic review and a benefit-cost analysis	Camilleri, Mark Anthony; Troise, Ciro
1995-03	Communicating through the service environment	Caruana, Albert
2015	Company perceptions on CRM adoption	Micallef, Miriana
2021	A comparative analysis of transparency in insurance regulation and supervisory law of selected european jurisdictions	Marano, Pierpaolo
2019	Contributing to value creation through gamification as engagement marketing	Grech, Elaine Marie; Briguglio, Marie; Said, Emanuel
2005	Corporate reputation : an attitudinal conceptualization	Caruana, Albert; Cohen, Charlene; Krentler, Kathleen A.
1997	Customer care and corporate reputation	Caruana, Albert
1995-10	Customer care, not all smiles	Caruana, Albert
2023	The customer service and building safe relationships between the enterprise and suppliers in VUCA times	Wereda, Wioletta; Moch, Natalia; Wereda, Paweł
2021	Customers’ perception and company-customer relationship	Bojanowska, Agnieszka; Buraczyńska, Barbara; Żelazna, Anna
2019	The effect of automated service interactions on customer value – a review and research agenda	Castillo, Daniela; Canhoto, Ana Isabel; Said, Emanuel
1995-01	Effect of service characteristics on marketing	Caruana, Albert
2017	Evaluating the effectiveness of management information systems for small and medium-sized enterprises : a user satisfaction approach	Khubaev, Georgy Nikolaevich; Shpolianskaya, Irina Iurievna; Doljenko, Aleksej Ivanovich; Scherbakov, Sergej Mihajlovich; Efimov, Evgenij Nikolaevich
2012	Exploring the service factors considered important in today's manufacturing industry	Bugeja, Peter Paul
2019	Gamification as an engagement marketing strategy	Grech, Elaine Marie; Briguglio, Marie; Said, Emanuel
2009	Gaming as seen from a service point of view : the legal perspective	Tua, Rachel
2016	Internal control and risk management with the licencing and testing department	Muscat, Nadia Maria (2016)
2022	Investigating the impact of customer service chatbots on the customer journey	Micallef, Annika (2022)

Showing results 2 to 21 of 31 < previous next >