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Browsing by Subject Customer services
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Showing results 18 to 31 of 31
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Issue Date
Title
Author(s)
2019
Gamification as an engagement marketing strategy
Grech, Elaine Marie
;
Briguglio, Marie
;
Said, Emanuel
2009
Gaming as seen from a service point of view : the legal perspective
Tua, Rachel
2016
Internal control and risk management with the licencing and testing department
Muscat, Nadia Maria (2016)
2022
Investigating the impact of customer service chatbots on the customer journey
Micallef, Annika (2022)
2022
Live support by chatbots with artificial intelligence : a future research agenda
Camilleri, Mark Anthony
;
Troise, Ciro
2004
Loyalty and e-loyalty
Caruana, Albert
2022
L’evoluzione normativa della consulenza assicurativa : forme e significati
Marano, Pierpaolo
1995
The measurement of the service quality of clinical laboratories
Rizzo, Marion
;
Caruana, Albert
2020
The new EU rules on insurance customer/policyholder protection viewed against the NAIC model acts
Martinez, Leo Paul
;
Marano, Pierpaolo
2019
Practitioners’ viewpoint on the relationship between customer service and market share in the airline industry
Camilleri, Kurt
1994-11
Relationship marketing : is it the way ahead?
Caruana, Albert
1996
The service quality of clinical laboratories.
Rizzo, Marion
2003
Theory and application of BCMP networks
Farrugia, Tony (2003)
2013
Understanding customer attractiveness to sellers
Caruana, Albert