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Browsing by Subject SERVQUAL (Service quality framework)
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Showing results 21 to 29 of 29
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Issue Date
Title
Author(s)
2017
A service quality model for the local water utility : a customer perspective
Psaila, Antoine
2014
Service quality provided to non-European high net worth individuals (HNWIS) by banks, legal and accounting offices in Cyprus
Vouldis, Angelos
;
Constantinou, Eleni Zakchaiou
2021
Societal impact of public service reforms
Brown, Maria
2023
A study of the client’ expectation of auditors’ characteristics
Buhagiar, Jan (2023)
2018
To study the importance of service quality in five-star hotels in Malta from a conceptual standpoint and the implementation of holistic service quality
Vella McIntyre, Daniel
2015
Tourists’ expectation of service quality in four and five star hotel accomodation in Sliema and St Julians, Malta
Ivanova Dimitrova, Mariya
2017
Towards achieving higher level of customer satisfaction at the Malta International Airport
Farrugia, Maria
2012
Translating the service quality gaps into strategy formulation : an experimental case study of a Greek academic department
Terzakis, Dimitris
;
Zisis, Pandelis V.
;
Garefalakis, Alexandros E.
;
Arvanitis, Stavros E.
2015
Utilization of customer satisfaction measurement in Czech tourism
Sadilek, Tomas