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Browsing by Subject SERVQUAL (Service quality framework)
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Showing results 9 to 28 of 29
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Issue Date
Title
Author(s)
2020
The gaps in the quality of hotel services in Poland
Mazurek-Kusiak, Anna
;
Sawicki, Boguslaw
2016
The impact of the servicescape on customer perceptions of service quality in the hotel industry
Sant, Julia
2016
Improving bank’s customer service on the basis of quality management tools
Novokreshchenova, Natalia A.
;
Novokreshchenova, O. A.
;
Terehin, S. E.
2016
An investigation into the challenges of small businesses in the fine dining sector
Sammut, Francesca
2016
An investigation into the service operations strategy of an SME : a case study
Muscat, Elaine
2016
Is there a link between service quality and corporate reputation in the real estate business in Malta? : a study of the real estate business and the perceptions of its customers
Piscopo, Isabel
1996
Patient expectations and perceptions of Malta's public and private hospital care service quality.
Camilleri, David
2018
Quality certification and customer satisfaction
Sutawidjaya, Ahmad Hidayat
;
Mochtar, I. L.
;
Nawangsari, Lenny Ch.
2017
The relationship between investor appropriateness and service quality expectations in the local financial services sector
Bugeja, Roderick
2019
The relationship between service quality and customer satisfaction of airline passengers : an empirical study on Air Malta plc.
Frendo, Yanica
2015
The relationship between user generated content and perceptions of service quality and customer value : a study
Schembri, Claire
2016
A service quality analysis of English Foreign Language Russian students : a Malta case study
Shakirova, Renata
2017
A service quality model for the local water utility : a customer perspective
Psaila, Antoine
2014
Service quality provided to non-European high net worth individuals (HNWIS) by banks, legal and accounting offices in Cyprus
Vouldis, Angelos
;
Constantinou, Eleni Zakchaiou
2021
Societal impact of public service reforms
Brown, Maria
2023
A study of the client’ expectation of auditors’ characteristics
Buhagiar, Jan (2023)
2018
To study the importance of service quality in five-star hotels in Malta from a conceptual standpoint and the implementation of holistic service quality
Vella McIntyre, Daniel
2015
Tourists’ expectation of service quality in four and five star hotel accomodation in Sliema and St Julians, Malta
Ivanova Dimitrova, Mariya
2017
Towards achieving higher level of customer satisfaction at the Malta International Airport
Farrugia, Maria
2012
Translating the service quality gaps into strategy formulation : an experimental case study of a Greek academic department
Terzakis, Dimitris
;
Zisis, Pandelis V.
;
Garefalakis, Alexandros E.
;
Arvanitis, Stavros E.