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Browsing by Subject SERVQUAL (Service quality framework)

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Issue Date	Title	Author(s)
1996	Patient expectations and perceptions of Malta's public and private hospital care service quality.	Camilleri, David
2018	Quality certification and customer satisfaction	Sutawidjaya, Ahmad Hidayat; Mochtar, I. L.; Nawangsari, Lenny Ch.
2017	The relationship between investor appropriateness and service quality expectations in the local financial services sector	Bugeja, Roderick
2019	The relationship between service quality and customer satisfaction of airline passengers : an empirical study on Air Malta plc.	Frendo, Yanica
2015	The relationship between user generated content and perceptions of service quality and customer value : a study	Schembri, Claire
2016	A service quality analysis of English Foreign Language Russian students : a Malta case study	Shakirova, Renata
2017	A service quality model for the local water utility : a customer perspective	Psaila, Antoine
2014	Service quality provided to non-European high net worth individuals (HNWIS) by banks, legal and accounting offices in Cyprus	Vouldis, Angelos; Constantinou, Eleni Zakchaiou
2021	Societal impact of public service reforms	Brown, Maria
2023	A study of the client’ expectation of auditors’ characteristics	Buhagiar, Jan (2023)
2018	To study the importance of service quality in five-star hotels in Malta from a conceptual standpoint and the implementation of holistic service quality	Vella McIntyre, Daniel
2015	Tourists’ expectation of service quality in four and five star hotel accomodation in Sliema and St Julians, Malta	Ivanova Dimitrova, Mariya
2017	Towards achieving higher level of customer satisfaction at the Malta International Airport	Farrugia, Maria
2012	Translating the service quality gaps into strategy formulation : an experimental case study of a Greek academic department	Terzakis, Dimitris; Zisis, Pandelis V.; Garefalakis, Alexandros E.; Arvanitis, Stavros E.
2015	Utilization of customer satisfaction measurement in Czech tourism	Sadilek, Tomas

Showing results 15 to 29 of 29 < previous