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Issue Date	Title	Author(s)
2020	Activity-based costing as a basis for transfer prices and target setting	Lueg, Rainer
2017	An analysis of the barriers and drivers of microtransactions in online video games	Agius, Michael John
2013	An analysis of the critical factors that influence the purchase decisions for business travel within the aviation industry	Micallef, Claire (2013)
2007	An analysis of the relationship amongst service quality, customer's intention to repurchase, and switching costs within a business to business environment	Attard Pullicino, Jennifer (2007)
2014	Assessing customer perceived service quality : a study of automated channels in the Maltese banking industry	Fenech, Sarah
2015	Bridging the gap between providing hospitable services and ensuring safe and secure hotel operations : a case study	Zahra, Roberta
2014	Can relationship marketing be used as a tool of value creation? : an analysis on the local airline sector	Abela, Robert
2016	Combine through design unifying a brand’s online and offline worlds	Schembri, Andrew
2014	Consumers’ satisfaction regarding fast food restaurants	Muntean, Andreea Cipriana; Carmen, Pastiu
2004	Corporate reputation, customer satisfaction, & customer loyalty : what is the relationship?	Caruana, Albert; Ramasashan, Balasubramanian; Krentler, Kathleen A.
2015	Customer churn and profitability prediction : developing potential retention strategies for an insurance company	Cassar, David
2014	The customer journey : the development of marketing strategy and customer relationship management in the retail industry	Dimech, Angela
2013	A customer profile and customer experience of Maltese telecommunications websites : accessed via smartphone	Farrugia, Vanessa Maria
2011	A customer retention framework within the CRM concept for companies involved in the fashion industry	Saliba, Graziana
2015	Customer reviews on Trip Advisor and customer satisfaction : the perspective of five star hotels	Bonavia, Jessica
2018	Customer satisfaction prediction in the shipping industry with hybrid meta-heuristic approaches	Bekiros, Stelios; Loukeris, Nikolaos; Matsatsinis, Nikolaos; Bezzina, Frank
2019-07-09	The customers’ brand identification with luxury hotels : a social identity perspective	Camilleri, Mark Anthony; Rather, Raouf Ahmad; Harrison, Tina; Brennan, Mary
2020	Determinants of price formation for air transport services	Hawlena, Joanna; Mazurek-Kusiak, Anna
2014	The development of marketing strategy and customer relationship management in the retail industry	Dimech, Angela
2009	Differentiation and silver medal winner effects	Caruana, Albert; Pitt, Leyland F.; Berthon, Pierre; Page, Michael

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