Browsing by Subject Consumer satisfaction

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Issue DateTitleAuthor(s)
2020Activity-based costing as a basis for transfer prices and target settingLueg, Rainer
2017An analysis of the barriers and drivers of microtransactions in online video gamesAgius, Michael John
2013An analysis of the critical factors that influence the purchase decisions for business travel within the aviation industryMicallef, Claire (2013)
2007An analysis of the relationship amongst service quality, customer's intention to repurchase, and switching costs within a business to business environmentAttard Pullicino, Jennifer (2007)
2014Assessing customer perceived service quality : a study of automated channels in the Maltese banking industryFenech, Sarah
2023Beyond surveys : leveraging automated text analysis of travellers’ online reviews to enhance service quality and willingness to recommendRobertson, Jeandri; Vella, Joseph M.; Duncan, Sherese; Pitt, Christine; Pitt, Leyland; Caruana, Albert
2015Bridging the gap between providing hospitable services and ensuring safe and secure hotel operations : a case studyZahra, Roberta
2014Can relationship marketing be used as a tool of value creation? : an analysis on the local airline sectorAbela, Robert
2023-06Citizen satisfaction and influential factors of e-government services during the COVID-19 crisis : a Turkish case studyAkyıldız, Fulya; Can, İlker
2016Combine through design unifying a brand’s online and offline worldsSchembri, Andrew
2014Consumers’ satisfaction regarding fast food restaurantsMuntean, Andreea Cipriana; Carmen, Pastiu
2005Corporate reputation : an attitudinal conceptualizationCaruana, Albert; Cohen, Charlene; Krentler, Kathleen A.
2004Corporate reputation, customer satisfaction, & customer loyalty : what is the relationship?Caruana, Albert; Ramasashan, Balasubramanian; Krentler, Kathleen A.
2015Customer churn and profitability prediction : developing potential retention strategies for an insurance companyCassar, David
2014The customer journey : the development of marketing strategy and customer relationship management in the retail industryDimech, Angela
2013A customer profile and customer experience of Maltese telecommunications websites : accessed via smartphoneFarrugia, Vanessa Maria
2011A customer retention framework within the CRM concept for companies involved in the fashion industrySaliba, Graziana
2015Customer reviews on Trip Advisor and customer satisfaction : the perspective of five star hotelsBonavia, Jessica
2023Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentionsCamilleri, Mark Anthony; Filieri, Raffaele
2018Customer satisfaction prediction in the shipping industry with hybrid meta-heuristic approachesBekiros, Stelios; Loukeris, Nikolaos; Matsatsinis, Nikolaos; Bezzina, Frank