Browsing by Subject Consumer satisfaction -- Malta

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Showing results 1 to 20 of 33  next >
Issue DateTitleAuthor(s)
2020Assessing the impact of self-service technology (SST) service quality on consumer satisfaction and loyalty : a case in the Maltese retail industryCamilleri, Rachel (2020)
2014Audit service quality, client satisfaction and client loyalty : evidence from MaltaBonavia, Graziella
2005Beyond the hotel walls : the influence of service quality on loyaltyChetcuti, Stephanie (2005)
2021Churn rates : a comparison between Maltese companies vs i-gaming companiesMuscat, Nigel (2021)
2020The customer behaviour and satisfaction levels in a destination wedding in MaltaCassar, Enya (2020)
2013Customer experience and engagement : the perspective of a local telecommunications companyFenech, Ivy Jean
2006Customer satisfaction : a case study of guest satisfaction at Malta HiltonGatt, Nicholas (2006)
2016Customer satisfaction of boutique accommodation in the Maltese marketMuscat, Danica
2016Customer switching behaviour in the local supermarket industryBorg, Miguel
2012Customers' attitudes towards online banking services: an empirical analysis of the Maltese contextFenech, Maria Diandra
2020Digital innovation in the banking industrySammut, Waylen (2020)
2014An empirical investigation of customer satisfaction in the Maltese banking industryBusuttil, Deborah
2015Exploring user experience as a driver of process innovationIvanova, Petya Ivanova (2015)
2010From corporate credibility to customer loyalty : examining the role of customer trust, commitment and involvementMifsud, Jennifer J. (2010)
2020The impact of foreign workers in Malta’s hospitality industry, with specific reference to front of house service : perception or fact?Grech, Owen (2020)
2014The impact of guest satisfaction on expenditure : case study of a superior hotel in MaltaToroi, Pasi
2016The impact of the servicescape on customer perceptions of service quality in the hotel industrySant, Julia
2014Innovations in internet banking and banks in MaltaVella, Katia
1996Interest rate liberalization and consumer behaviour in MaltaPace, Charmaine (1996)
2016An investigation into the service operations strategy of an SME : a case studyMuscat, Elaine