Browsing by Subject Customer loyalty -- Malta

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Showing results 1 to 16 of 16
Issue DateTitleAuthor(s)
2020Assessing the impact of self-service technology (SST) service quality on consumer satisfaction and loyalty : a case in the Maltese retail industryCamilleri, Rachel (2020)
2014Audit service quality, client satisfaction and client loyalty : evidence from MaltaBonavia, Graziella
2021Churn rates : a comparison between Maltese companies vs i-gaming companiesMuscat, Nigel (2021)
2019Consumer loyalty and switching in e-commerce travel websitesBorg, Nadine
2013Customer experience and engagement : the perspective of a local telecommunications companyFenech, Ivy Jean
2004Customer service : loyalty and satisfactionPace, Fiorella (2004)
2018Determinants of bank selection choices : factors influencing the preference of a bank from a student’s perspectiveTheuma, Sara
2017Exploring potential improvements to retail banks' CRM systems : a means to increase customer trust and loyaltyAgius, Stephanie
2010From corporate credibility to customer loyalty : examining the role of customer trust, commitment and involvementMifsud, Jennifer J. (2010)
2020The impact of positive and negative electronic word-of-mouth (eWOM) on the hotel industryMuscat, Charlene (2020)
2021The implications of social media on customer service in local commercial banksBrincat, Luke (2021)
2017Key factors prompting customer satisfactionMicallef, Marvic
2018The role of customer insight in driving customer satisfaction and loyaltyMifsud Joslin, James
2019A study of customer satisfaction in the Maltese personal insurance broking servicesCaruana, Yanica
2019A tale of two bars : identifying the main factors affecting bar patronageAbela, Naomi
2020Wearable technology : user profiling and prospects for customer engagement opportunities in MaltaBorg, Christopher (2020)