Browsing by Subject Customer relations -- Malta

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Issue DateTitleAuthor(s)
2020Advergames vs TV commercials : customer engagementMartin, Gary (2020)
2008The analysis of customer profitability within the grocery wholesale business in MaltaFenech, Roberta (2008)
2017The application of the internal audit function at a selected telecommunications company : a case studySaid, Edward John
2021Churn rates : a comparison between Maltese companies vs i-gaming companiesMuscat, Nigel (2021)
2018The client–consultant relationship in the context of customer insight process : a local studyRizzo, Kurt
2018Customer churn prediction for an insurance companySpiteri, Maria
2017Customer expectations and brand experience : the case of the Maltese telecoms marketBorg, Paul
2022Customer experience management : mapping the bus customer journey in Malta and GozoMizzi, Amanda M. (2022)
2014Customer loyalty towards online banking in MaltaMercieca, Jessica
2017Customer profitability analysis within the remote gaming sectorFarrugia, Brandon
2022Customer relationship management : game providers and casino operators in the iGaming industryPace, Michela (2022)
2012Customer retention in the first-person shooter industry : insights from the Maltese marketReiff, Christian Matthias
2004Customer service : loyalty and satisfactionPace, Fiorella (2004)
2020Customer-company identification and the influence of family member involvementPillow, Christine (2020)
2020Facebook content and commitment : a qualitative investigation amongst B2B customersCutajar, Michela
2023Factors affecting the adoption and use of CRM systems : a study among financial services providersBonett, Michaela (2023)
2023How emerging technologies influence the customer relationship experience within the local iGaming sectorFrancica, Gabriel John (2023)
2018Investigating consumers’ motivations to create brand-related user-generated content on social media platformsGauci Borda, Gabriella
2012The McDonald's experience : insights from the Maltese marketXuereb, Klara
1995-02Quality of a service, customer’s expectations and perceptionsCaruana, Albert