Browsing by Subject Customer services

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:  
Showing results 1 to 20 of 31  next >
Issue DateTitleAuthor(s)
2017The airline businessCamilleri, Mark Anthony
2023Beyond surveys : leveraging automated text analysis of travellers’ online reviews to enhance service quality and willingness to recommendRobertson, Jeandri; Vella, Joseph M.; Duncan, Sherese; Pitt, Christine; Pitt, Leyland; Caruana, Albert
2014Building customer retention through relationship marketing : a qualitative approachBorg, Jonathan
2023Chatbot recommender systems in tourism : a systematic review and a benefit-cost analysisCamilleri, Mark Anthony; Troise, Ciro
1995-03Communicating through the service environmentCaruana, Albert
2015Company perceptions on CRM adoptionMicallef, Miriana
2021A comparative analysis of transparency in insurance regulation and supervisory law of selected european jurisdictionsMarano, Pierpaolo
2019Contributing to value creation through gamification as engagement marketingGrech, Elaine Marie; Briguglio, Marie; Said, Emanuel
2005Corporate reputation : an attitudinal conceptualizationCaruana, Albert; Cohen, Charlene; Krentler, Kathleen A.
1997Customer care and corporate reputationCaruana, Albert
1995-10Customer care, not all smilesCaruana, Albert
2023The customer service and building safe relationships between the enterprise and suppliers in VUCA timesWereda, Wioletta; Moch, Natalia; Wereda, Paweł
2021Customers’ perception and company-customer relationshipBojanowska, Agnieszka; Buraczyńska, Barbara; Żelazna, Anna
2019The effect of automated service interactions on customer value – a review and research agendaCastillo, Daniela; Canhoto, Ana Isabel; Said, Emanuel
1995-01Effect of service characteristics on marketingCaruana, Albert
2017Evaluating the effectiveness of management information systems for small and medium-sized enterprises : a user satisfaction approachKhubaev, Georgy Nikolaevich; Shpolianskaya, Irina Iurievna; Doljenko, Aleksej Ivanovich; Scherbakov, Sergej Mihajlovich; Efimov, Evgenij Nikolaevich
2012Exploring the service factors considered important in today's manufacturing industryBugeja, Peter Paul
2019Gamification as an engagement marketing strategyGrech, Elaine Marie; Briguglio, Marie; Said, Emanuel
2009Gaming as seen from a service point of view : the legal perspectiveTua, Rachel
2016Internal control and risk management with the licencing and testing departmentMuscat, Nadia Maria (2016)