Browsing by Subject Customer services

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Showing results 1 to 19 of 19
Issue DateTitleAuthor(s)
2017The airline businessCamilleri, Mark Anthony
2014Building customer retention through relationship marketing : a qualitative approachBorg, Jonathan
1995-03Communicating through the service environmentCaruana, Albert
2015Company perceptions on CRM adoptionMicallef, Miriana
2019Contributing to value creation through gamification as engagement marketingGrech, Elaine; Briguglio, Marie; Said, Emanuel
1997Customer care and corporate reputationCaruana, Albert
1995-10Customer care, not all smilesCaruana, Albert
2019The effect of automated service interactions on customer value – a review and research agendaCastillo, Daniela; Canhoto, Ana Isabel; Said, Emanuel
1995-01Effect of service characteristics on marketingCaruana, Albert
2017Evaluating the effectiveness of management information systems for small and medium-sized enterprises : a user satisfaction approachKhubaev, Georgy Nikolaevich; Shpolianskaya, Irina Iurievna; Doljenko, Aleksej Ivanovich; Scherbakov, Sergej Mihajlovich; Efimov, Evgenij Nikolaevich
2012Exploring the service factors considered important in today's manufacturing industryBugeja, Peter Paul
2019Gamification as an engagement marketing strategyGrech, E. M.; Said, Emanuel; Briguglio, M.
2009Gaming as seen from a service point of view : the legal perspectiveTua, Rachel
2004Loyalty and e-loyaltyCaruana, Albert
2019Practitioners’ viewpoint on the relationship between customer service and market share in the airline industryCamilleri, Kurt
1994-11Relationship marketing : is it the way ahead?Caruana, Albert
1996The service quality of clinical laboratories.Rizzo, Marion
2003Theory and application of BCMP networksFarrugia, Tony (2003)
2013Understanding customer attractiveness to sellersCaruana, Albert