https://www.um.edu.mt/library/oar/handle/123456789/81840 2026-04-04T23:07:18Z 2026-04-04T23:07:18Z Kaluarachchi, Dona Ganeesha Priyangika Fernando, A. A. J. Mallawarachchi, Raveendra https://www.um.edu.mt/library/oar/handle/123456789/82304 2021-10-18T07:55:24Z 2021-10-01T00:00:00Z

Title: The relationship between financial leverage and the performance of Sri Lankan listed manufacturing companies Authors: Kaluarachchi, Dona Ganeesha Priyangika; Fernando, A. A. J.; Mallawarachchi, Raveendra Abstract: Purpose: The objective of this study is to examines the impact of financial leverage on the performance of listed manufacturing companies in Sri Lanka.; Methodology: The present study employed ratio analysis to examine whether the financial leverage in listed manufacturing firms in Sri Lanka affected their performance involving the financial performance indicators of return on assets (ROA), return on operating assets (ROOA), return on net operating assets (RNOA), return on equity (ROE) and the impact on the financial level indicators as the debt to equity (DE) and financial spread.; Findings: The results found both a positive and negative relationship between financial leverage and the firms’ performance using two different methods of analysis (overall business analysis and main business analysis). The overall business analysis showed a positive relationship between financial leverage and firm performance, which supports the agency cost theory of financial leverage, whereas the main business analysis showed a negative relationship between financial leverage and the firms’ performance.; Originality/Value: The article presents significant evidence in terms of its scrupulous approach towards checking the toughness of results. The article offers insights to the capital structure and the performance of manufacturing companies in Sri Lanka which helps to investors, managers and debtors on their investment decision.

2021-10-01T00:00:00Z Krasniqi, Drita Vlahna, Kastriote Krasniqi, Bletrona https://www.um.edu.mt/library/oar/handle/123456789/82303 2021-10-18T07:55:12Z 2021-10-01T00:00:00Z

Title: Customer relationship management in the purchase decision process Authors: Krasniqi, Drita; Vlahna, Kastriote; Krasniqi, Bletrona Abstract: Purpose: Customer relationship management is not a project but is a strategy that every business aims to realize and manage the needs of current and potential customers of the company. This research aims to identify the factors that affect Customer Relationship Management, to provide a more detailed analysis of the importance of customer relationship management, how much businesses invest in meeting customer needs, whether they use the right methods to maintain customers.; Findings: Through this research we have managed to identify several factors that affect the management of consumer behavior. Where intelligent customer management and care generates two main benefits for companies; reducing marketing costs and better penetration to customers.; Research methodology: This paper contains theoretical and practical part including literature of various local and foreign authors and scientific publications. Also, the remarks and suggestions given by various local and international authors and organizations, relevant literature and reports, various research articles and other data are critically analyzed.; Originality / value: The findings from this scientific research paper will be a good guide for the research of all researchers and a contribution to enrich the international scientific literature.

2021-10-01T00:00:00Z Bruce-Twum, Ernest Schutte, Danie https://www.um.edu.mt/library/oar/handle/123456789/82177 2021-10-14T06:53:50Z 2021-10-01T00:00:00Z

Title: Tax compliance cost of SMEs in Ghana Authors: Bruce-Twum, Ernest; Schutte, Danie Abstract: Purpose: The study sought to identify and measure the tax compliance costs incurred by SMEs in Ghana. It further sought to ascertain the compliance benefits earned by taxpayers.; Methodology: Data was collected through a self-administered survey of 116 SMEs in five regions in Ghana.; Findings: The study found that SMEs incur a gross compliance cost of GHC2 315 annually (excluding technological cost) or GHC4 687 where technological cost is included. The breakdown of the gross TCC by components showed the Internal Cost of GHC1 048, Incidental Cost of GHC121 and External Cost of GHC1 146. This study could not estimate the tax compliance benefits, even though most of the respondents agreed to the existence of benefits irrespective of their size. Small businesses were found to spend mostly on tax computational activities while medium and larger firms spent on tax planning activities. The results also depict the regressive nature of income tax in Ghana.; Originality/Value: Very little is known about the magnitude of resource SMEs in Ghana devote to complying with tax. The paper thus provides a reference point for tax compliance cost against which future studies and improvement to the tax system could be measured. This study fills the literature gap on TCC in Ghana.

2021-10-01T00:00:00Z Supadmi, Ni Luh Suputra, I. D. G. Dharma https://www.um.edu.mt/library/oar/handle/123456789/82175 2021-10-14T06:53:15Z 2021-10-01T00:00:00Z

Title: The effect of perception values of karma phala and psychological costs on hotel tax deposition compliance Authors: Supadmi, Ni Luh; Suputra, I. D. G. Dharma Abstract: Purpose: This study aims to determine the effect of perceptions of the values karma phala teachings and psychological costs on the compliance of hotel tax payments that have been collected by hotel taxpayers in the Badung Regency.; Methodology: This research was conducted at 226 star hotels in the Badung Regency. The sampling technique in this study used a probability sampling method and the sample size was calculated using the Slovin formula. The number of samples analyzed in this study was 52 respondents. The data analysis technique uses multiple linear regression.; Findings: Based on the results of the research analysis found that the perception of the values of the teachings of karma phala and psychological costs have a positive effect on the compliance of hotel tax payments in the Badung Regency.; Originality/Value: This study aims to determine by testing empirically the effect of perceptions of the values of Karma Phala teaching and psychological costs on hotel tax payment compliance that has been collected by hotel taxpayers in the Badung regency.

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