https://www.um.edu.mt/library/oar/handle/123456789/28506 Sun, 12 Apr 2026 06:21:10 GMT 2026-04-12T06:21:10Z https://www.um.edu.mt/library/oar/handle/123456789/32175 Title: Health care services performance measurement : theory, methods and empirical evidence Authors: Maniadakis, Nikos M.; Kotsopoulos, Nikolaos; Prezerakos, Panagiotis E.; Yfantopoulos, John N. Abstract: Despite the growing international literature in the field of efficiency and productivity measurement there are very limited Greek applications partly due to inadequate and incomplete datasets. The aim of this article is to illustrate the main methodologies for health care services efficiency and productivity measurement, to present their strengths and weaknesses and to discuss the existing evidence from applications in other countries. Notwithstanding the fact that the related methodologies have been recently developed these methods may help practitioners and health care decisions makers in improving health care management in Greece. Thu, 01 Jan 2009 00:00:00 GMT https://www.um.edu.mt/library/oar/handle/123456789/32175 2009-01-01T00:00:00Z https://www.um.edu.mt/library/oar/handle/123456789/32164 Title: Work-flow in the procedure of marine insurance claims Authors: Pazarzis, Michael I. Abstract: The claims’ collection procedure follows certain stages, which need further analysis. The levels of difficulty are rather significant and therefore an interdisciplinary approach is necessary. The work-flows in this procedure must follow a logical order, both by the policyholder and his representatives, as well as by the insurance company and the P & I clubs.The present Congress (as it is defined by its theme), offers the possibility of a systematic analysis of different fields of knowledge and hence that of Claims, through the presentation and analysis of the workflow in Marine Insurance Claims. Such a Claim appears when a risk prescribed by the policy contract occurs and ends with the payment of the compensation from the insurer. It is a fact that the most important way of dealing with Claims is the prevention of their formation. However it is reasonable that taking into consideration the multi-diversity of maritime companies and their “difficulty coefficient”, the prevention of risks is often rather difficult. Therefore whenever a named peril raises, the procedure of claims’ resolution starts. The first step in the management of claims is the report of the incident by the Captain to the shipping company, to the insurance company and the P & I club provided that the incident concerns the P & I club. Alternatively the incident shall be reported to the insurance company by either the shipping company or by the insurance broker. The assortment of evidence and proofs, which help towards a more efficient management of claims, follows in the next step. In any case, the insurance company must be notified of the claim with a relative note of the policyholder, within a certain deadline starting from the moment the incident occurred or should have come to the knowledge of the ship-owners. If this requirement hasn’t been met a claim can’t be substantiated from the policyholder. Thu, 01 Jan 2009 00:00:00 GMT https://www.um.edu.mt/library/oar/handle/123456789/32164 2009-01-01T00:00:00Z https://www.um.edu.mt/library/oar/handle/123456789/32163 Title: The problems of higher education funding : the case study of “Babes-Bolyai” University of Cluj-Napoca, Romania Authors: Ciumas, Cristina Abstract: Our study is intended to analyze: a) the issue of higher education under funding; b) the “disguised subsidizing” of higher education based on tuition fees; c) the supplementary revenues sources for universities; d) the funding mechanisms of higher education. We aim to incite debate on the relation between the educational policy and the funding strategy of higher education at both national and operational levels, instancing the case of the Babes- Bolyai University of Cluj-Napoca. The fundamental guide marks of this analysis are: the average cost per student, the budgetary allowance and the tuition fee. What sources of supplementary revenues for universities are there? What kind of scientific research provides incomes? Which university services generate supplementary resources? How can the university infrastructure be “exploited”? In what measure the cooperation and partnership opportunities with the economic and social environment are being identified? Which are the facilities, the steering directions, the conditions and the benefits of accessing European Structural Funds? With the purpose of answering these questions we have conceived a funding strategy model, entailing: regulations, institutional infrastructure, working instruments, budgetary allowance distribution models, educational costs estimation methods, funding mechanisms, all these operating in a gearing meant to attain, by solving the problems, the objectives of higher education policy. Thu, 01 Jan 2009 00:00:00 GMT https://www.um.edu.mt/library/oar/handle/123456789/32163 2009-01-01T00:00:00Z https://www.um.edu.mt/library/oar/handle/123456789/32162 Title: The current methods of measurement of market orientation Authors: Tomaskova, Eva Abstract: The article deals with the new trends in measurement of market orientation. Market orientation is one of the most investigated methods founded on marketing conception. Market orientation comes back in 90th of 20th century by workers Kohli and Jaworski and Narver and Slater. It is described as a method to contribute better managing of company by many researchers. These research studies involved definition of market orientation, impact market orientation on business performance, methods for measurement of market orientation and implementation the market orientation into managing of companies. After publication the two different methods for measurement of market orientation, some authors had shortcomings to these methods. Many methods have been declared in the previous years, but lot of these methods includes the knowledge by Kohli and Jaworski (MARKOR) and Narver and Slater (MKTOR). There are described twenty-six methods used to measure market orientation. The main advantages and disadvantages of each method are written. Goal of this article is to show the all methods that are described as the methods to measure market orientation and to find the best one. Description, analysis, comparison and synthesis are the methods used to write this article. Shortly, the results from the analysis say that all methods include only a few components of market orientation, the most often mentioned components are orientation on customers, orientation on competition and interfunctional cooperation. The other components of market orientation are usually missed out. Some methods of market orientation include the items connected with business performance, but business performance is not the item of market orientation, it is the component influenced by market orientation. It is defined by only one method fulfilling these shortcomings; the methodological requests are fulfilled at this method too. To measure market orientation is recommended to use this method. The paper is a part of grant project (GA 402/07/1493). Thu, 01 Jan 2009 00:00:00 GMT https://www.um.edu.mt/library/oar/handle/123456789/32162 2009-01-01T00:00:00Z