Yardstick to success : Maltese Big4 perceptions on the emotionally intelligent accountant

Abstract

Purpose: This study seeks to address the importance and application of 'Emotional Intelligence' in the local accountancy profession, from the Big-four firms' perspectives. It investigates their level of awareness about this subject and whether they embrace it in their daily professional routine, firms' culture, recruitment and training process. It seeks to measure the level of emotional intelligence and emotional intelligence competencies that these professionals employ within these firms. Design: A mixed methodology was used. Online questionnaires were distributed among 528 professional staff at the Big-four, out of which 129 valid responses were received. This data was supplemented through interviews with the respective four firms. Findings: Despite the lack of awareness about this subject, Big-four indirectly embrace this subject into their firm's culture and recruitment process. However, given the nature of the accountancy profession, some still perceive technical ability as having a higher importance, while others give these subjects a balanced priority. Room for improvement is always present. The study calls for the promotion of the skills underpinning this subject amid potential graduates. Additionally, these firms may lack training on certain aspects of emotional intelligence. Overall, these professionals elicited moderate-to-high level of emotional intelligence and mean rating in emotional competencies. Conclusion: These findings lead to the conclusion that the local Big-four firms do indirectly take into account this subject and it is perceived vital for one's success, especially in higher hierarchical positions. These professionals do show ability level of emotional intelligence. Value: This study has opened horizons and has created more awareness about the importance of this subject within this highly accredited profession.