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dc.contributor.authorCassar, Vincent-
dc.contributor.authorBezzina, Christopher-
dc.identifier.citationCassar, V., & Bezzina, C. (2005). People must change before institutions can: a model addressing the challenge from administering to managing the Maltese public service. Public Administration and Development, 25(3), 205-215.en_GB
dc.description.abstractThe Maltese public service is currently undergoing major organisational changes to enhance its efficiency and effectiveness in its service delivery. The great majority of these changes have focussed on re-organising the macro-level, namely strategy, processes and structures. This is not an easy feat as local external power forces leave their impact in the process. It is argued, however, that one way to circumvent these resisting forces is to empower the real agents of change: the administrators of the public service. For some reason, the micro-level has been neglected and has been generally absent from the agenda of the major change programme with a few exceptions. This article throws light on this level by proposing an intrapersonal, psychological and pedagogical model for change that may complement and accompany the larger macro changes. The authors suggest that the model can be developed in a practical way to motivate change from within the person and not just push change around the person.en_GB
dc.publisherJohn Wiley & Sons Ltd.en_GB
dc.subjectCivil service -- Maltaen_GB
dc.titlePeople must change before institutions can : a model addressing the challenge from administering to managing the Maltese public serviceen_GB
dc.rights.holderThe copyright of this work belongs to the author(s)/publisher. The rights of this work are as defined by the appropriate Copyright Legislation or as modified by any successive legislation. Users may access this work and can make use of the information contained in accordance with the Copyright Legislation provided that the author must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the prior permission of the copyright holderen_GB
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