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Title: Performance measurement systems development in a telecommunications company
Authors: Sammut-Bonnici, Tanya
Sarkis, Joseph
Keywords: Telecommunication
Management science
Issue Date: 2001
Publisher: A P I C S
Citation: Sammut-Bonnici, T., & Sarkis, J. (2001). Performance measurement systems development in a telecommunications company. Production and Inventory Management Journal, 42(1), 19-24.
Abstract: Developing performance measurement is a necessary element for the effective management of organizations. Performance measurement has been gaining in importance in both operations and management literature. In this paper an evaluation of the development and implementation of performance measures is presented. Investigation of the process from an organizational viewpoint provides insights into the advantages and disadvantages of a strategic activity-based development framework for performance measurement. General issues and implications for the management of performance measurement development and implementation provide some fundamental guidelines.
ISSN: 08978336
Appears in Collections:Scholarly Works - FacEMAMar

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