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Results 31-40 of 173 (Search time: 0.031 seconds).
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Issue Date
Title
Author(s)
2000
Assessment of the three-column format SERVQUAL : an experimental approach
Caruana, Albert
;
Ewing, Michael T.
;
Ramaseshan, Balasubramanian
2007
The impact of market orientation on business performance and website adoption : a study among Iranian SMEs
Darabi, Yasaman
;
Caruana, Albert
;
Zegordi, Seyed Hessameddin
2002
Service loyalty : the effects of service quality and the mediating role of customer satisfaction
Caruana, Albert
2001
Anomia and deviant behaviour in marketing : some preliminary evidence
Caruana, Albert
;
Ramaseshan, Balasubramanian
;
Ewing, Michael T.
2006
The psychometric properties of eTail quality : an international investigation across product categories
Caruana, Albert
;
Ewing, Michael T.
1998
Do universities that are more market orientated perform better?
Caruana, Albert
;
Ramaseshan, Balasubramanian
;
Ewing, Michael T.
1997
Intqual - an internal measure of service quality and the link between service quality and business performance
Caruana, Albert
;
Pitt, Leyland F.
2000
Marketing within the public sector
Ewing, Michael T.
;
Caruana, Albert
1999
An internal marketing approach to public sector management : the marketing and human resources interface
Ewing, Michael T.
;
Caruana, Albert
1993
Diversification strategies for the service sector
Bhat, Subodh S.
;
Bonnici, Joseph L.
;
Caruana, Albert
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Author
41
Ewing, Michael T.
29
Pitt, Leyland F.
21
Ramaseshan, Balasubramanian
15
Vella, Joseph M.
14
Konietzny, Jirka
12
Berthon, Pierre
10
Chircop, Saviour
9
Cassar, Mario L.
8
Pitt, Leyland
.
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Subject
18
Marketing -- Management
12
Consumer satisfaction
11
Marketing
7
Advertising
7
Consumer satisfaction -- Case stu...
7
Customer services -- Quality control
7
Marketing -- Case studies
7
Service industries -- Marketing
6
Consumers -- Attitudes
.
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