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Faculty of Media and Knowledge Sciences
Department of Corporate Communication
Scholarly Works - FacMKSCC
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Results 1-10 of 12 (Search time: 0.014 seconds).
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Issue Date
Title
Author(s)
2000
Service quality and satisfaction - the moderating role of value
Caruana, Albert
;
Money, Arthur H.
;
Berthon, Pierre
2002
Service loyalty : the effects of service quality and the mediating role of customer satisfaction
Caruana, Albert
2003
The market orientation-performance link : the role of service reliability
Caruana, Albert
;
Pitt, Leyland F.
;
Ewing, Michael T.
2009
Differentiation and silver medal winner effects
Caruana, Albert
;
Pitt, Leyland F.
;
Berthon, Pierre
;
Page, Michael
2004
Corporate reputation, customer satisfaction, & customer loyalty : what is the relationship?
Caruana, Albert
;
Ramasashan, Balasubramanian
;
Krentler, Kathleen A.
1994
The impact of service reliability on key performance criteria in service firms
Pitt, Leyland
;
Caruana, Albert
;
Ewing, Michael
1997
Some effects of service reliability on corporate performance
Pitt, Leyland
;
Berthon, Pierre
;
Robson, Matthew
;
Caruana, Albert
;
Ewing, Michael J.
1997
Service quality and satisfaction - the mediating role of value : an exploratory study among customers of an audit firm
Caruana, Albert
;
Money, Arthur H.
1998
Service expectations : a test of equivalence among customers of management consultants in Australia and Singapore
Caruana, Albert
;
Ramaseshan, B.
;
Ewing, Michael
2000
Interactions among some antecedents to service loyalty
Caruana, Albert
;
Zammit, Joseph A.
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Author
3
Berthon, Pierre
3
Pitt, Leyland
2
Ewing, Michael
2
Krentler, Kathleen A.
2
Money, Arthur H.
2
Pitt, Leyland F.
1
Cohen, Charlene
1
Duncan, Sherese
1
Ewing, Michael J.
.
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Subject
4
Customer loyalty
3
Customer services -- Quality control
3
Reliability
3
Service industries -- Marketing
2
Corporate image
2
Customer services
2
Marketing
2
Marketing -- Management
2
Regression analysis
.
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