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dc.contributor.authorDimitriadis, Efstathios-
dc.contributor.authorMandilas, Athanasios-
dc.contributor.authorMaditinos, Dimitrios-
dc.identifier.citationDimitriadis, E., Mandilas, Α., & Maditinos, D. (2013). Evaluation of e-banking dimensions by Greek customers. International Journal of Economics & Business Administration, 1(1), 15-32.en_GB
dc.description.abstractThe use of electronic banking is increased rapidly worldwide. However, the percentage of Greek e-banking users, even if it has increased, is still very low. The adoption of e-banking depends on some factors which are connected with the services that the banks offer and the satisfaction from these factors influences, the overall satisfaction. The aim of this study was the exploration of the perception of Greek e-banking users about the factors affecting the satisfaction from the use of e-banking and moreover the influence of their experiences in the perception’s formation. In order to achieve the aims of this study a research was realized, using a structured questionnaire, in 354 users of e-banking. The results show that Greek customers are quite satisfied from the e-banking dimensions and moreover the dimensions that mostly affect the overall satisfaction are “trust” and “convenience/ usefulness”.en_GB
dc.publisherEleftherios Thalassinosen_GB
dc.subjectBanks and banking -- Greeceen_GB
dc.subjectBanks and banking -- Technological innovations -- Greeceen_GB
dc.subjectInternet banking -- Greeceen_GB
dc.subjectElectronic funds transfers -- Greeceen_GB
dc.subjectBank customers -- Greeceen_GB
dc.titleEvaluation of e-banking dimensions by Greek customersen_GB
dc.rights.holderThe copyright of this work belongs to the author(s)/publisher. The rights of this work are as defined by the appropriate Copyright Legislation or as modified by any successive legislation. Users may access this work and can make use of the information contained in accordance with the Copyright Legislation provided that the author must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the prior permission of the copyright holder.en_GB
dc.publication.titleInternational Journal of Economics & Business Administrationen_GB
Appears in Collections:IJEBA, Volume 1, Issue 1

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