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Faculty of Economics, Management and Accountancy
Department of Marketing
Dissertations - FacEMAMar - 1996-2010
Dissertations - FacEMAMar - 2011
Dissertations - FacEMAMar - 2012
Dissertations - FacEMAMar - 2013
Dissertations - FacEMAMar - 2014
Dissertations - FacEMAMar - 2015
Dissertations - FacEMAMar - 2016
Dissertations - FacEMAMar - 2018
Dissertations - FacEMAMar - 2019
Dissertations - FacEMAMar - 2020
Dissertations - FacEMAMar - 2022
Dissertations - FacEMAMar - 2024
Scholarly Works - FacEMAMar
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2021
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel
;
Said, Emanuel
2019
Customer value co-creation and co-destruction through interactions with AI technologies : a proposed research framework
Castillo, Daniela
;
Canhoto, Ana Isabel
;
Said, Emanuel
2021
Forced chatbot interactions – investigating the role of customer expectations in assigning attributions for chatbot failure
Castillo, Daniela
;
Canhoto, Ana
;
Said, Emanuel
2020
Service failures in co-created, AI-powered service encounters : exploring customer attribution of responsibility
Castillo, Daniela
;
Canhoto, Ana
;
Said, Emanuel
2009
National destination marketing organisations and Web 2.0.
Hamill, Jim
;
Stevenson, Alan
;
Castillo, Daniela
2019
The effect of automated service interactions on customer value – a review and research agenda
Castillo, Daniela
;
Canhoto, Ana Isabel
;
Said, Emanuel
2018
The impact of web personalisation on consumer attitudes and behaviours : a systematic literature review
Castillo, Daniela
;
Canhoto, Ana Isabel
;
Said, Emanuel
2012
National DMOs and Web 2.0
Hamill, Jim
;
Stevenson, Alan
;
Castillo, Daniela
Discover
Author
6
Said, Emanuel
4
Canhoto, Ana Isabel
2
Canhoto, Ana
2
Hamill, Jim
2
Stevenson, Alan
Subject
3
Online chat groups
3
Web site development
2
Artificial intelligence -- Case s...
2
Hospitality industry -- Marketing
2
Online social networks
2
Responsibility
2
Social media
2
Tourism -- Marketing
2
Web 2.0
.
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