Please use this identifier to cite or link to this item: https://www.um.edu.mt/library/oar/handle/123456789/42177
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dc.contributor.authorBaldacchino, Godfrey-
dc.date.accessioned2019-04-10T09:47:16Z-
dc.date.available2019-04-10T09:47:16Z-
dc.date.issued1997-
dc.identifier.citationBaldacchino, G. (1997). Global tourism and informal labour relations : the small scale syndrome at work. London: Mansell.en_GB
dc.identifier.isbn0720122481-
dc.identifier.urihttps://www.um.edu.mt/library/oar//handle/123456789/42177-
dc.description.abstractThe worldwide expansion of the tourism industry involves many encounters between global agents and local forces yet this host-guest interaction is rarely considered from the point of view of the experience of work. In hotel subsidiaries of transnational chains, top-down corporate philosophy interfaces with bottom-up employee street wisdom. This study illustrates this value collision, embodied in employee relations, and analyses its implications, particularly on professional management an organized labour. Original and comparative fieldwork, carried put in hotels in Barbados and Malta, documents the 'peculiarities' in human resource management functions which result from a home-grown behaviour pattern bred out of the monopoly, intimacy and totality, associated with 'social island' settings: the small-scale syndrome. Useful insights are drawn from a colorful review of such issues as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management initiatives, trade unionism and industrial action. This commentary shows how global designs in tourism are activated through, and by, the local workforce and how the unfolding human geography of the labour process ma~es short shrift of intimations of one-worldism.en_GB
dc.language.isoenen_GB
dc.publisherMansellen_GB
dc.rightsinfo:eu-repo/semantics/restrictedAccessen_GB
dc.subjectTotal quality managementen_GB
dc.subjectHospitality industry -- Quality controlen_GB
dc.subjectHotel managementen_GB
dc.subjectHotel management -- Maltaen_GB
dc.subjectHotel management -- Barbadosen_GB
dc.subjectConsumer cooperatives -- Maltaen_GB
dc.subjectConsumer cooperatives -- Barbadosen_GB
dc.subjectTourism -- Maltaen_GB
dc.subjectTourism -- Barbadosen_GB
dc.subjectTourism -- Econometric modelsen_GB
dc.subjectLabor productivity -- Maltaen_GB
dc.subjectLabor market -- Maltaen_GB
dc.subjectLabor productivity -- Barbadosen_GB
dc.subjectLabor market -- Barbadosen_GB
dc.subjectStates, Small -- Economic conditionsen_GB
dc.subjectEconomic development -- States, Smallen_GB
dc.titleGlobal tourism and informal labour relations : the small scale syndrome at worken_GB
dc.typebooken_GB
dc.rights.holderThe copyright of this work belongs to the author(s)/publisher. The rights of this work are as defined by the appropriate Copyright Legislation or as modified by any successive legislation. Users may access this work and can make use of the information contained in accordance with the Copyright Legislation provided that the author must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the prior permission of the copyright holder.en_GB
dc.description.reviewedpeer-revieweden_GB
Appears in Collections:Scholarly Works - FacArtSoc

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