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DC Field | Value | Language |
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dc.date.accessioned | 2019-11-26T11:12:39Z | - |
dc.date.available | 2019-11-26T11:12:39Z | - |
dc.date.issued | 1995 | - |
dc.identifier.citation | Calleja, A. (1995). Satisfaction of the out-patient health clinics. (Diploma long essay). | en_GB |
dc.identifier.uri | https://www.um.edu.mt/library/oar/handle/123456789/48947 | - |
dc.description | P.Q.DIP.HEALTH SERVICES MANGT. | en_GB |
dc.description.abstract | This study aims at highlighting the importance of consumer satisfaction and what the referent about which they are meant to be satisfied is. Satisfaction was measured at the National Health Service Out Patient Department (NHS OPD) and at the Private Health Care Clinics (PHCC) and the findings of the two sites compared. The study identified two different sets of attributes that led to Satisfaction and Dissatisfaction. Such findings were found to have a similar effect to Herzberg's two-factor theory on Motivation. The study concludes by discussing that although it has been commonly argued that the provision of state welfare services are often looked upon as causing an endemic Dissatisfaction, the study has shown that Dissatisfaction and Satisfaction have their own forces, hence health care managers and Politicians can do much to achieve high levels of satisfaction at the NHS OPD and further the delivery of the health care services. | en_GB |
dc.language.iso | en | en_GB |
dc.rights | info:eu-repo/semantics/restrictedAccess | en_GB |
dc.subject | Patients -- Expectations -- Malta | en_GB |
dc.subject | Ambulatory medical care -- Malta | en_GB |
dc.subject | Consumer satisfaction | en_GB |
dc.subject | Motivation (Psychology) | en_GB |
dc.subject | Health surveys | en_GB |
dc.title | Satisfaction of the out-patient health clinics. | en_GB |
dc.type | diploma | en_GB |
dc.rights.holder | The copyright of this work belongs to the author(s)/publisher. The rights of this work are as defined by the appropriate Copyright Legislation or as modified by any successive legislation. Users may access this work and can make use of the information contained in accordance with the Copyright Legislation provided that the author must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the prior permission of the copyright holder | en_GB |
dc.publisher.institution | University of Malta | en_GB |
dc.publisher.department | Faculty of Health Sciences. Department of Health Services Management | en_GB |
dc.contributor.supervisor | Gauci, S.P. | - |
dc.description.reviewed | N/A | en_GB |
dc.contributor.creator | Calleja, Antoinette | - |
Appears in Collections: | Dissertations - FacHSc - 1995 Dissertations - FacHScHSM - 1995 |
Files in This Item:
File | Description | Size | Format | |
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Calleja_Antoinette_Satisfaction at the outpatient.PDF Restricted Access | 2.25 MB | Adobe PDF | View/Open Request a copy |
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