Please use this identifier to cite or link to this item: https://www.um.edu.mt/library/oar/handle/123456789/50496
Full metadata record
DC FieldValueLanguage
dc.date.accessioned2020-01-15T10:31:37Z-
dc.date.available2020-01-15T10:31:37Z-
dc.date.issued2018-
dc.identifier.citationSammut, R. (2018). The usability and applicability of mobile technology in government services (Bachelor's dissertation).en_GB
dc.identifier.urihttps://www.um.edu.mt/library/oar/handle/123456789/50496-
dc.descriptionB.SC.BUS.&I.T.en_GB
dc.description.abstractThis research identifies the usability and applicability of mobile technology to government (public) services, whilst highlighting any implications that government, citizens and professionals might incur with its implementation. This concept is also referred to as m-government and is being adopted in various countries as a new service delivery channel which will revolutionise public service delivery. The study analyses Maltese citizens’ perception and willingness in using m-government; the factors which enable or inhibit them in doing so; how this initiative will render efficiency to citizens; the associated benefits and challenges; the key success factors and the ultimate way forward. A critical literature review was conducted to investigate the main elements relating to the subject. Moreover, semi-structured interviews were used to gather information from two groups, namely ICT professionals and citizens. The results were analysed and several themes were extracted to highlight the main findings. In a nutshell, the responses of interviewees emphasized that the introduction of m-services will boost citizen-government interaction and might increase the overall take-up of public services. The main benefits include the availability and accessibility of services on a 24/7 basis while a specific challenge is that not everyone owns a smartphone or knows how to use it. Moreover, the extent of take-up depends on the willingness of citizens to learn and adapt since the Maltese population’s culture can be a main inhibitor. A case in point is that, although most citizens understand that m-services are more efficient, they still do not use them. This study recommends further research and some limitations. It concludes that the Maltese Government’s Mobile Government Strategy (2017-2018) will prove successful in the long run only if the perception of some citizens is altered, leading to the embracement of this change. This requires more awareness, educational programmes and media campaigns.en_GB
dc.language.isoenen_GB
dc.rightsinfo:eu-repo/semantics/restrictedAccessen_GB
dc.subjectGovernment communication systems -- Maltaen_GB
dc.subjectInternet in public administration -- Maltaen_GB
dc.subjectElectronic government information -- Maltaen_GB
dc.subjectMobile communication systems -- Technological innovationsen_GB
dc.titleThe usability and applicability of mobile technology in government servicesen_GB
dc.typebachelorThesisen_GB
dc.rights.holderThe copyright of this work belongs to the author(s)/publisher. The rights of this work are as defined by the appropriate Copyright Legislation or as modified by any successive legislation. Users may access this work and can make use of the information contained in accordance with the Copyright Legislation provided that the author must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the prior permission of the copyright holder.en_GB
dc.publisher.institutionUniversity of Maltaen_GB
dc.publisher.departmentFaculty of Economics, Management and Accountancy. Department of Managementen_GB
dc.description.reviewedN/Aen_GB
dc.contributor.creatorSammut, Roberto-
Appears in Collections:Dissertations - FacEma - 2018
Dissertations - FacEMAMAn - 2018

Files in This Item:
File Description SizeFormat 
18BSCBIT014.pdf
  Restricted Access
2.7 MBAdobe PDFView/Open Request a copy


Items in OAR@UM are protected by copyright, with all rights reserved, unless otherwise indicated.