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Title: Teleworking in a big 4 audit firm : a case study
Authors: Borg, Cherise
Keywords: Accounting firms -- Malta
Telecommuting -- Malta
Work-life balance -- Malta
Issue Date: 2020
Citation: Borg, C. (2020). Teleworking in a big 4 audit firm: a case study (Master's dissertation).
Abstract: Purpose: This research aims to assess the main benefits and challenges of teleworking in a specific Big 4 audit firm. The study examines the individual traits that are required for effective teleworking and aims to investigate the extent of teleworking success through critical success factors and through organisational commitment. The study will also provide recommendations that can be implemented by the management of the audit firm. Design: In order to fulfil the research objectives, 16 semi-structured interviews were conducted with teleworkers, non-teleworkers, senior managers and a human resources manager. The selected interviewees work within the three main departments of this audit firm, mainly the audit, the taxation, and the advisory departments. Findings: The study revealed that the success of teleworking depends more on the nature of the job rather than on personality traits. Findings also indicate that employees desire a formal implementation of the teleworking policy within the audit firm. Further findings revealed that the problem of low physical presence when teleworking varies within different departments. Conclusions: Through the implementation of teleworking, employees achieve a greater work-life balance and higher flexibility. Flexibility is considered as one of the main determinant factors that make employees choose between different audit firms. Value: This dissertation sheds light on the importance of providing teleworking as an effective strategy to retain existing employees and recruit new ones. It highlights the importance of flexibility that allows employees to pursue their accounting career while caring for their families. This dissertation provides valuable insight to all accountancy firms, especially in light of the current situation regarding the outbreak of the Coronavirus. Teleworking within the audit firm safeguarded business continuity despite economic difficulties that the current situation has created.
Description: M.ACCTY.
Appears in Collections:Dissertations - FacEma - 2020
Dissertations - FacEMAAcc - 2020

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