Evaluation of employee training

Abstract

Hotel performance directly depends on the employee’s qualification and level of service provision. Reid and Barrington (1994) determine training as a planned effort by a company to promote employees’ learning of work related skills, behaviour and knowledge. This study sought to evaluate employee training in the case of the Kempinski St. Petersburg and Kempinski San Lawrenz. It uses a qualitative research method based on secondary data and eighteen interviews conducted in the two hotels. Also, it identifies the structure and elements of the employee-training programme and presents benefits and reason for the chosen techniques. To be able to estimate the importance of employee training and development in the field of hospitality, there is a need for improvement in the level of interest and knowledge of the concept. The findings aim to provide information about the employee training programme, budget, the internal policy and measurement of learning objectives. The research results show that the management of Kempinski hotels fully realizes the importance of employee education, providing a variety of training programmes based on Training Needs Analysis.